Abby Connect is a virtual receptionist and telephone answering service provider for small businesses. We compiled Abby Connect reviews from around the web to determine what customers think about the company and compared the most common pricing options for small business owners.
For an in-depth comparison of the top three telephone answering services for small businesses, read our answering service buyer’s guide.
Abby Connect Customer Reviews
Summary of Abby Connect Customer Reviews
We scoured available reviews and found that Abby Connect has generally positive ratings. Here’s what we found:
What Abby Connect does well:
Users who recommend Abby Connect said that they find the virtual receptionist and after-hours telephone answering services very helpful. Users also mentioned nice and friendly call operators.
What Abby Connect does not do well:
Users who left negative reviews cited not receiving some calls from their clients. Some users also cited low quality calls done through Abby Connect.
Most Helpful Positive Review
A user who left a positive review on the review site Consumer Affairs said that Abby Connect has been doing a great job taking calls for their company. Once, she received a compliment from a client that said, “You have the nicest receptionist I’ve ever dealt with.” She also mentioned that Abby Connect enabled her to be more efficient at work and focus more on servicing clients – as she no longer gets interrupted by unnecessary phone calls. She concluded her comment saying that Abby Connect provides very good service and that they’ve been consistent in meeting her expectations.
Most Helpful Negative Review
A user who left a negative review on Consumer Affairs said that they have been receiving a lot of feedback from their clients about trying to reach them via phone but not being able to. He mentioned that they did some ghost calls to test this and said that sometimes, the calls don’t get answered. There were also issues about the quality of the phone calls as some calls sound as if they were being answered in noisy and open areas.
Abby Connect Pricing
Abby Connect has three pricing options ranging from $249 to $819 per month. The main difference between the plans is the number of minutes users get.
|Minutes per month|
|Guaranteed Live Answering|
|Voicemail to Email or Text|
|Dedicated Receptionist Team|
|Real-Time Call Alerts with Reports|
|Unlimited Talk Time After Transfer|
Each one of the plans include all the features of Abby Connect including the basic phone answering services and virtual receptionist features. All plans have the email and text messaging function for voicemails, dedicated receptionist team, real-time call alert reports and unlimited talk time for users after their calls get transferred to them. Additionally, they provide bilingual receptionist services for both English and Spanish.
Abby Connect also provides new clients a free 14-day trial prior to signing up with no credit card details needed.
Compare Abby Connect Competitors
Not sure if Abby Connect is the right small business virtual receptionist and telephone answering service provider for you? Check out our in-depth comparison of three top providers in our answering service buyer’s guide.