Answer America is an answering service for small businesses. It serves as a virtual receptionist that handles the majority of your incoming calls. We complied reviews from our own website plus user reviews from around the web to determine what Answer America customers think about the company. We also compared the most popular pricing options for small business owners.
For an in-depth comparison of three top answering services, check out our answering service comparison guide.
Answer America Customer Reviews:
Summary of Answer America Customer Reviews
There are not many reviews of this service online. However, of the ones we found, it seems that Answer America has generally negative ratings.
What Answer America Does Well:
It is undisputable that the price Answer America offers for its services is attractive. This is what brings customers in to try the service.
What Answer America Doesn’t Do Well
While the prices they set are competitive, reviews have stated that the customer service is especially poor, with some noting that the agents they spoke to were rude.
Answer America Pricing
Answer America provides a pay-as-you-go system. There are no monthly fees. There rates are typically $1 per call, though it goes down to $.75 on larger packages. Here’s a chart showing the services provided by Answer America and how much they charge for each service:
|Calls||$1 per call ($0.75 on larger packages)|
|Monthly Service Charge||Free|
|Internet Message Viewing||Free|
|SMS Delivery (optional)||Free|
|Email Delivery (optional)||Free|
|Minimum Credit Purchase||$20|
|Minimum Credit Spend||One call per month|
|Wrong Numbers/Hoax Calls||Free|
|Automated Messages/Fax Tones||Free|