AnswerForce is a virtual receptionist and telephone answering service provider for small businesses. We compiled AnswerForce reviews from around the web to determine what customers think about the company and compared the most common pricing options.
For an in-depth comparison of the top three telephone answering services for small businesses, read our answering service buyer’s guide.
AnswerForce Customer Reviews
Ease of Use: Great
Customer Service: Great
Summary of AnswerForce Customer Reviews
We scoured available reviews online and determined that AnswerForce has generally positive ratings. Here’s what we found:
What AnswerForce does well:
Users who recommend AnswerForce said that they liked the fast and easy setup of the service, as well as the 24/7 call answering feature.
What AnswerForce does not do well:
Users who left negative reviews cited poor quality of service from the call answering agents — particularly on the kind of answers they give to callers.
Most Helpful Positive Review
A user who left a positive review on the review site Trustpilot said that as a small business in the service industry, they were initially struggling to keep up with the demand of answering calls from their clients, especially before or after regular business hours. Lost calls mean lost business. That’s when they tried AnswerForce, and the service has dramatically increased their sales. He said that having a 24/7 answering service also helped their company look professional.
Most Helpful Negative Review
A user who left a negative review on Trustpilot said that call operators usually keep callers on the line for a long time, which wastes their allocated live minutes. He also said that the agents provide little detail to the callers and that they seem to be telling them that they are a third-party call answering service instead of an extension of the company. This has resulted to unsatisfied callers, prompting them to call multiple times because they don’t always get sufficient information at the first call, increasing the number of live minutes billed to their company.
AnswerForce Reviews From Users Around the Web
Here are a few other resources for finding helpful AnswerForce reviews from customers. We rated the review sites on a scale from poor to excellent based on how trustworthy and useful the reviews seemed.
|*Average rating as of date article was written: August 8, 2017|
AnswerForce has three pricing options for small businesses ranging from $109 to $249 per month. The main differences between the plans are the number of fixed allocated minutes users receive per month and additional features available on higher plans.
|Minutes per Month|
|Charge per Additional minute|
|Setup Fee (one-time)|
|90-Day Minimum Commitment|
|Free Appointment Setting|
|Advanced Custom Scripting|
|Online Account Access|
All three plans include basic features of AnswerForce including 24/7 live answering service, live call transfer, message transcription via text or email, basic message taking, and access to the online portal.
The two higher plans — Basic and Best Value — include appointment setting and advanced custom scripting. The Intro plan requires a 90-day commitment, while the two other plans don’t. For the full list of features, click here.
AnswerForce provides a 30-day money back guarantee. They also don’t charge for calls under 30 seconds for all plans.
Small Business Answering Service Buyer’s Guide
Not sure if AnswerForce is the right small business virtual receptionist and telephone answering service provider for you? Check out our in-depth comparison of three top providers in our answering service buyer’s guide.