BigCommerce is an eCommerce platform that offers all the features you will need to set up an online store for your business. We looked at BigCommerce reviews from around the web to determine what their customers think about the company. We also compared the most popular pricing options for small business owners.
For an in-depth comparison of the other three top eCommerce platforms, read our buyer’s guide.
BigCommerce Customer Reviews
Ease of Use: Great
Customer Service: Fair
Summary of BigCommerce Reviews
We scoured hundreds of reviews and found that BigCommerce has generally mixed ratings. Here’s what we found:
What BigCommerce does well:
People who gave BigCommerce a positive review liked how simple and easy it was to set up and use, as well as their helpful customer service.
What BigCommerce does not do well:
The negative reviewers didn’t like that they had to know quite a bit of html/css in order to make any significant changes to their BigCommerce template.
Most Helpful Positive User Review
One positive reviewer said her store was so easy to set up even for a novice like her. She said it was very easy to make changes to any aspect of her website, generate reports, and process orders. She also called their customer service over the top, referring to the extensive help pages and customer service agents that are easy to talk to.
Most Helpful Negative User Review
A negative reviewer said it was tough to customize. He said the theme customizer wasn’t very organized, and it was even tougher to make fundamental changes to his website without enough html/css knowledge.
Other BigCommerce Reviews From Users Around the Web
Here are a few other resources for finding helpful BigCommerce reviews from customers. We rated the review sites on a scale from poor to excellent based on how trustworthy and useful the reviews seemed.
36 User reviews
|*Average rating as of date article was written: April 25, 2017|
How We Determined Quality of User Review Websites
- Merchant Maverick has a very informative staff review, as well as a number of detailed user reviews. It’s also visible in the user reviews if it’s a review of an earlier version, or the current version.
- G2 Crowd has a fair combination of negative and positive reviews, all from verified users and all organized into categories.
- Website Builder Expert reviews specific products and services that are just like BigCommerce.
|Price (Monthly Billing)|
|Price (Annual Billing)||
$150 / month for every addt’l $200K in sales
(Primary integrations: Paypal, Square, Stripe, Authorize.net)
|Abandoned Cart Saver|
|Credit Card Processing Fees (using BigCommerce x Paypal partnership)|
|Sales Transaction Fee (outside of credit card processing fees)|
BigCommerce has standard month-to-month rates, but you get $10 off per month if you decide to opt for a full year. Each pricing plan is dependent on how much your business makes online every year, from $50K to $400K a year. For larger businesses, an additional $150 per month is required for every additional $200K in online sales. If you reach the limit of sales for your plan, you will automatically be upgraded to the next plan level.
They don’t offer a custom domain for any of the pricing plans. The standard web address for every BigCommerce account is a .mybigcommercestore.com domain. You can purchase a domain from a third party provider like GoDaddy if you want a custom domain.
For online payment processing, BigCommerce integrates well with a number of merchant service providers such as Stripe, Square and Authorize.net. However, they have partnered specifically with PayPal powered by Braintree for what is said to be a more seamless experience.
Best Pricing Option for Small Business Owners
The best pricing option will depend on how much your annual online sales are as BigCommerce has a limit for each plan. You will be able to change plans as you start to sell more through your online store.