Bitrix24 is a free customer relationship management, project management and sales management system all rolled into one powerful business collaboration tool. Though you can upgrade to paid plans, the free option has most of the features that a small business needs.
We compiled reviews from our own website plus user reviews from around the web to determine what Bitrix24 customers think about the company. We also compared the most popular pricing options for small business owners.
Bitrix24 Customer Reviews
Ease of Use: Good
Summary of User Reviews
We scoured hundreds of reviews and found that Bitrix24 has generally positive ratings. Here’s what we found:
What Bitrix24 does well:
From the reviews we read, users were happy that Birtrix24 has a service plan that comes for free. Users liked that they have access to several important features like contact and project management tools without having to pay for the service.
What Bitrix24 does not do well:
The biggest complaint users had with Bitrix24 was that its CRM features weren’t fleshed out and felt incomplete. The interface is difficult to navigate, and some even said it felt like Bitrix24 simply added CRM features as an afterthought.
Most Helpful Positive User Review
“We are a small company with several employees scattered in different towns. Our main goal was to keep in touch with each other and to track our clients interaction. We chose Bitrix24 because it’s free. Were a little surprised to see so many tools in a free solution.
Also I have a web designer and a developer outsourced. I created a workgroup within Bitrix24 for communicating with them and assigning tasks. It’s very convenient. Special thanks to the mobile app – it’s also free and allows us to always be in touch through instant messaging and to hold meetings with video conferencing.”
— Paul Thomas
Most Helpful Negative User Review
“Important feature for sync and management of document library are missing. System performance is slow. Documentations and videos for help are not up to date. CRM product is limited and missing many basic functions. Some menu functions and settings are confusing and difficult to comprehend. You need to install a trial version and test the apps for 30 days.”
— Andreas Mueller
Other Bitrix24 User Reviews From Around the Web
Here are a few other resources for finding helpful Bitrix24 customer reviews. We rated the review sites on a scale from poor to excellent based on how trustworthy and useful the reviews seemed.
*Average rating as of date article was written: Jan. 27, 2017
How We Determined Quality of User Review Websites
- G2 Crowd has excellent quality reviews from verified users, and asks specific questions that most respondents gave well thought out answers to.
- PC Mag doesn’t allow for customer reviews, but it has an in-depth staff review that covers all the basics of the service, and more. The review is very informative, although one person’s perspective doesn’t apply to all.
- TrustRadius is normally a place for great reviews; unfortunately, out of the 9 people who rated the service, only one chose to write a review on it. The review is very detailed and informative though, so it’s still a good read.
|Pricing per month|
|Integrated Email Account|
|CRM Web Forms|
Bitrix24 has four plans, ranging in price from $0 to $199 per month. The plans all have project management features like email collaboration, chat features, video conferencing and social intranets. As you go up in plans, you get more email integration, storage allocation, as well as more resources allocated for certain tools.
Best Pricing Option for Small Business Owners
Several users swear by Bitrix24’s free plan because you get a lot of features for no cost, without the user limits that other products impose. While small business owners may be tempted to upgrade their plans because the Free plan has limited CRM capabilities, it should be pointed out that CRM features are not Bitrix24’s strong point. The service is more of a project management tool that’s infused with CRM capabilities, and even if you take advantage of the higher tiered plans, Bitrix24’s CRM features still fall short compared to its competitors.
Bitrix24 Buyer’s Guide