Broadview Networks provides small businesses with a VoIP phone system that aims to centralize and streamline in-house communication for better productivity. We compiled Broadview Networks reviews from around the web to determine what their customers think about the company. We also shared the best pricing option for small business owners.
For an in-depth comparison of three top VoIP providers, check out our VoIP phone system comparison guide.
Broadview Customer Reviews
Summary of User Reviews
We scoured available reviews online and found that Broadview has generally positive ratings. Here’s what we found:
What Broadview does well:
Users who gave Broadview a positive review said that the service was continually evolving, coming up with new features that make things more convenient for their users.
What Broadview does not do well:
Users who gave Broadview a negative review said that the service was not reliable, and that call quality was often poor.
Most Helpful Positive User Review
A user who gave Broadview a 5-star review on the review site VoIP-info said he liked how Broadview upgraded its services up to 4 times a year, adding new features and fixing older ones, without increasing the price.
Most Helpful Negative User Review
A user who gave Broadview a 1-star review on the review site VoIP-info said that despite using an advanced network with top-of-the-line hardware, call quality was still poor. Calls often had static and crackling noises, and every now and then the calls would drop entirely. Despite fine tuning their systems, the user contacted Broadview, who said the problem was probably on the customer’s end.
Other Broadview User Reviews From Around the Web
Here are a few other resources for finding helpful Broadview customer reviews. We rated the review sites on a scale from poor to excellent based on how trustworthy and useful the reviews seemed.
|*Average rating as of date article was written: May 21, 2017|
How We Determined Quality of User Review Websites
- Better Business Bureau is a trusted consumer watchdog website. Here, customers can file complaints against companies, which will be investigated by BBB. Users of the site can see if the issue was resolved, and whether the company took steps to fix the problem. Most recent reviews are from the first quarter of 2017.
- PCMag has an old staff review on the service, written back in 2013. The review gives details on some of the service’s most important features, and gives its pros and cons as well.
- VoIP-info is a lesser known review website that caters specifically to VoIP services. The site asks reviewers to give a rating on several categories, such as pricing, sound quality, customer service, features and and reliability. The reviews are relatively recent, with the newest ones coming from late 2016.
Broadview has several products for all business sizes and industries. Their main offering for small businesses is the OfficeSuite Professional, which costs $23.95 per employee. The plan focuses on increasing mobility and productivity in the workplace by giving small businesses a unified communications system.
|Pricing per month||$23.95 per user|
|Number of minutes||Unlimited minutes (North America only)|
This plan includes up to 10-man conferences, ability to access the system through several platforms (browser, smartphone, tablet, iPhone, etc.) and a secure, unified chat system for the entire company. It also includes basic phone features such as caller ID, call hold, call transfer and call routing. Businesses also get unlimited minutes to any phone in North America. Calling other countries will incur a per minute charge, which varies depending on destination.