Capsule is a pay-as-you-go CRM solution that specializes in helping companies manage business leads through efficient contact management and tracking functionalities. We compiled Capsule reviews from around the web to determine what customers think about the company and compared the most common pricing options for small business owners.
Capsule Customer Reviews
Summary of Capsule Customer Reviews
We scoured a lot of reviews and found that Capsule has mainly positive ratings. Here’s what we found:
What Capsule does well:
Users who recommend Capsule really liked the software’s efficient communication history tracking which helps businesses easily go back to past conversations and updates with any client. A lot of users also liked the social media accounts identification functionality which saves them time from searching for their clients professional profiles manually. They also liked the intuitive interface of Capsule and ease of use in navigating the software.
What Capsule does not do well:
Users who left negative reviews said that reports generated from the tool are very basic. Some users also mentioned that the mobile app lacks some features as compared to the desktop version which makes it hard for them to use Capsule on the go.
Most Helpful Positive Review
A user who left a positive review in G2 Crowd said that Capsule’s web user interface is clean and easy to navigate. She mentioned that once a contact is created, it is easy to determine their company, connections and online presence. Additionally, the user mentioned that the team can easily add notes, tasks, follow-up items and keep in touch with partners, customers, leads and contacts. Integration with company email and other marketing solutions also worked well.
Most Helpful Negative Review
A user who left a negative review in G2 Crowd said that while there is nothing significantly wrong with the tool, its overall functionalities are a little outdated compared to other CRM solution providers. He noted that the dashboard doesn’t look that modern and using the product for a while gave him the impression that Capsule is not working on making constant improvements to the tool.
Capsule Reviews From Users Around the Web
Here are a few other resources for finding helpful Capsule reviews from customers. We rated the review sites on a scale from poor to excellent based on how trustworthy and useful the reviews seemed.
|User Review Website||Average Rating||Number of Reviews||Quality of Reviews|
|GetApp||4.4 out of 5||36||Great|
|Software Advice||4.5 out of 5||27||Great|
|G2 Crowd||4.1 out of 5||18||Great|
How We Determined Quality of User Review Websites
- GetApp provides great quality reviews from verified users. The site asks reviewers to leave feedback on the pros and cons of the product and asks them to rate it according to value for money, ease of use, features and customer support. The site has a lot of recent reviews as well.
- Software Advice has good quality reviews, verifies its users and implements specific review guidelines for all users. Additionally, it uses simple information segregation including pros, cons, and recommendations making reviews easy to digest. The site also has a lot of recent reviews.
- G2 Crowd has excellent quality reviews from verified users and asks specific questions that most respondents gave insightful answers to. The site has a lot of recent reviews.
Capsule has only two pricing options, the free version and the professional edition. Both versions have access to Capsule’s fundamental and key feature: leads and contact management.
The main differences between the two versions are the number of users per account with the free version having a 2-user limit and the paid version providing a no-limit, pay-per-user plan. Combined data storage for the free version is 10 MB while the paid version has 2 GB per user. There is also a big difference in the number of contacts that can be stored in the tool. Lastly, the paid version offers premium integration to other applications while the free version doesn’t.
Best Pricing Option for Small Business Owners
For small businesses looking to use a CRM with efficient contact management features, the paid version is the ideal choice as the free version only offers the bare minimum. The paid version provides all the key features with greater data storage and contact list capacity as well as premium integrations with other software.
The good thing about Capsule is its pay-as-you-go pricing scheme which easily allows users to upgrade or downgrade their account anytime by just changing the settings in their account page. All first-time paid users get a 30-day free trial before being charged the first month. During this time, they can decide whether to continue with the paid version, downgrade to the free edition or cancel their subscription altogether.