This article provides information on Contactually reviews and pricing. Contactually is a software that provides small businesses with basic features to streamline their CRM requirements and has specific functions that are particularly helpful for real estate professionals. Its main feature is segmenting business contacts into buckets according to how frequently someone needs to follow-up with a lead.
We compiled reviews from our own website plus looked at user reviews from around the web to determine what Contactually customers think about the company.
Contactually Customer Reviews
Summary of Contactually Customer Reviews
We scoured hundreds of reviews and found that Contactually has mainly positive ratings. Here’s what we found:
What Contactually does well:
Users who recommend Contactually really liked the software’s Bucket Feature which allows them to categorize contacts based on the importance of their relationship. It triggers a notice once a lead is up for a follow-up ensuring that no important relationship is overlooked and communication with clients is well-paced.
What Contactually does not do well:
Users who left negative reviews cited the company’s poor customer service as the main drawback.
Most Helpful Positive Review
Contactually has helped me improve relationships with my customers. Opportunities don’t fall through the cracks like they used to. The bucket system makes sense and it is very powerful. The dashboard presents me with contacts to call. I’m never at a loss on who I should contact today.
Most Helpful Negative Review
A user from G2 Crowd who left a negative review said that tech support and customer service is poor. He raised support “tickets” in the past that just went unanswered and some issues were not properly fixed. He also mentioned that the online training is not that comprehensive; therefore, complicated issues really need customer service support as it is hard to figure out on your own.
Contactually Reviews From Users Around the Web
Here are a few other resources for finding helpful Contactually reviews from customers. We rated the review sites on a scale from poor to excellent based on how trustworthy and useful the reviews seemed.
|User Review Website||Average Rating||Number of Reviews||Quality of Reviews|
|G2 Crowd||4.4 out of 5||89||Great|
|Software Advice||4.5 out of 5||36||Great|
|3.6 out of 5||37||Fair|
How We Determined Quality of User Review Websites
- G2 Crowd has excellent quality reviews from verified users and asks specific questions that most respondents gave insightful answers to. There were a lot of recent reviews in the site as well.
- Software Advice has good quality reviews, verifies its users and implements specific review guidelines to all users. Additionally, it uses simple information segregation including pros, cons, and recommendations making reviews easy to digest. The site also has a lot of recent reviews.
- Facebook provides unstructured reviews as users don’t have to answer specific questions about the product. Reviews were just left in the comments section of the company’s Facebook timeline. Most of the reviews were not that recent and some were given more than a year ago.
|Basic||Professional||Real Estate Accelerator|
|Pricing||$39 per user/ month (billed annually)||$59 per user/ month (billed annually)||$99 per user/ month (billed annually)|
|Lead Management||Intelligent follow-up reminders||Intelligent follow-up reminders, opportunity tracking and pipeline management||Intelligent follow-up reminders, opportunity tracking and pipeline management|
|Relationship management||No||Produces activity and relationship insights||Produces advanced activity, usage and relationship insights|
|Bulk messaging capacity||50 per day||300 per day||400 per day|
|Workflow and email automation||No||Yes||Yes|
|Email templates for follow ups||No||Comes with an email template library||Comes with a library of buyer and seller lead nurturing content
and seasonal email templates
|Training and new user support||No||New user onboarding|
|Customer service||Email, phone and support center||Email, phone and support center||Email, phone and support center|
Contactually has 3 subscription options, ranging in price from $39 – $99 a month when paid annually. The main differences between the plans are the extensiveness of lead and relationship management functionalities – two of the main features of the software. There is also a big difference in the number of bulk messages a business can send per day.
In the chart, we compared a few of the most important features between the three plans that Contactually offers.
Best Pricing Option for Small Business Owners
For small businesses looking for a basic CRM program with a useful lead management functionality, Contactually’s Basic version is a good option. However, for businesses looking for a more sophisticated contacts management system, the Professional edition is a better choice. The Professional package includes more advanced features to help companies better manage their relationship and communications with their business leads.
Small Business CRM Buyer’s Guide
Not sure if Contactually is the right real estate CRM for you? Check out our comparison of Contactually against two other providers, Top Producer and REthink, in our best real estate CRM review article below.