Desk.com is a cloud based help desk software for small businesses. We compiled Desk.com reviews from our website and available reviews from around the web to determine what their customers think about the company. We also compared the most popular pricing options for small business owners.
For an in-depth comparison of three top help desk software, read our help desk software buyer’s guide.
Desk.com Customer Reviews
Summary of Desk.com Reviews
We scoured reviews online and found that Desk.com has generally positive ratings. Here’s what we found:
What Desk.com does well:
Users who gave Desk.com a positive review liked that it’s versatile and easy to use.
What Desk.com does not do well:
Some users who gave Desk.com a negative review thought that the reporting function could be better.
Most Helpful Positive User Review
able to help us automate time rules, auto resolves, macros, etc that enable us to provide
our customers with excellent service. I cannot emphasize enough the benefits of being able to customize it like we are able!
Most Helpful Negative User Review
A negative review from Software Advice said that functionality is a bit lacking sometimes, and that to find solutions they had to work to achieve them in a roundabout way. They said they wished in-depth reporting could be done. They thought that what’s already there is useful, but that it would be nice to be able to customize it more.
Other Desk.com Reviews From Users Around the Web
Here are a few other resources for finding helpful Desk.com reviews from customers. We rated the review sites on a scale from poor to excellent based on how trustworthy and useful the reviews seemed.
|*Average rating as of date article was written: July 26, 2017|
Desk.com offers four pricing options starting at $9 per month for 3 agents up to $125 per agent per month. Users that opt to pay annually can get discounts ranging from $5 – $25.
|Price (Monthly Billing)|
|Price (Annual Billing)|
|Email, Twitter, Facebook|
|Support Center Branding|
|Desk Connect to Salesforce|
Desk.com is a Salesforce product, however only two of the four plans mentioned above give clients the option to automatically sync data between platforms. This makes the integration more efficient as there’s no need to manually enter data.
The Starter plan is their most affordable plan and also their most limited. Chat, custom branding, history data, and reporting are not offered in this plan. There is also limited customer support with only the self service options available. All the higher three plans offer phone and email support along with the knowledge base and customer access.
All plans include the following features:
- iOS and Android apps
- Case Labels
- Case Queues
- Customer Portal Access (Personalized Support)
- Agent Collision Prevention
- SSL Encryption
- Two Factor Authentication
- Salesforce Custom Object Integration