Dharma is a merchant services provider that allows small business owners to accept credit card payments in-store and online. We compiled Dharma reviews from our own website plus looked at user reviews from around the web to determine what their customers think about the company. We also compared the most popular pricing options for small business owners.
For an in-depth comparison of three top merchant services provider, read our buyer’s guide.
Dharma Customer Reviews
Summary of User Reviews
We scoured hundreds of reviews to determine why Dharma has generally positive ratings. Here’s what we found:
What Dharma does well:
Users who gave Dharma a positive review said that the company’s customer service is top-notch –- calls are answered every time, emails are replied to quickly, and issues are resolved. Positive reviews also mentioned that Dharma’s rates are better when compared to other merchant services providers.
What Dharma does not do well:
We’ve found very few negative Dharma reviews across the web. From these few, most of the complaints were business owners who were rejected when they applied for Dharma’s payment processing services.
Most Helpful Positive User Review
“Pretty much flawless. Very low fees, easy setup, great customer service. The fact that you don’t have to lock into a contract and can cancel any time is rare amongst competitors… and speaks volumes because if they did a poor job, customers can leave for nothing more than a tiny cancellation fee.”
Most Helpful Negative User Review
“I signed up with Dharma, and received my processing terminal which was quite expensive. I tried to use the service several times, and it wouldn’t work. A charge got “stuck” in the system, and we never received the money. I called their customer service, and after hours of working with them over several days, they told me that their system did not work with my digital phone line. I told them that it would have been nice if I were apprised of that fact, BEFORE I spent all of the money. They will receive the terminal back and give me a refund, I suppose, but they will not credit my account for the amounts that I paid for a service that never worked, and they are charging me a $25 account closure fee. I am not impressed with Dharma, and I think they owe it to their customers to tell them beforehand, that their system does not work with certain phone lines.”
Other Dharma User Reviews from Around the Web
Here are a few other resources for finding helpful Dharma customer reviews. We rated the review sites on a scale from poor to excellent based on how trustworthy and useful the reviews seemed.
|*Average Rating as of June 30, 2017|
Dharma has three pricing options – depending on the business type. Each option has a $10 monthly fee, and the credit card processing fees range from 0.20% to 0.35% per transaction. They also offer custom prices for merchants processing over $100,000 per month, lower rates for nonprofits, and a program for high-risk accounts.
|Interchange + Margins|
|Card Assessment Fees|
Dharma uses an interchange-plus pricing model -– which is considered as the fairest pricing model in merchant services. They are also very transparent with their fees, which are all published on their website.