Fonality is a communication solutions provider that offers hosted VoIP services to businesses of all industries and sizes. We compiled Fonality reviews from around the web to determine what their customers think about the company. We also shared the pricing options available for small business owners.
For an in-depth comparison of three top VoIP providers, check out our VoIP phone system comparison guide.
Fonality Customer Reviews
Summary of User Reviews
We scoured available reviews online and found that Fonality has generally positive ratings. Here’s what we found:
What Fonality does well:
Users who gave Fonality a positive review said that the service’s features are very useful and helpful in their day-to-day business tasks.
What Fonality does not do well:
Users with negative reviews said that the service had terrible customer service. According to them, it was difficult to get ahold of customer service and speaking to representatives was a chore.
Most Helpful Positive User Review
A user who gave Fonality a 5-star review on Customer Affairs said that he found the service’s features to be very vital to his business. He especially liked the auto-dialer function, which made calling both customers and employees easy. The user liked Fonality’s Heads Up Display very much, as it gave him more control over the features of the service.
Most Helpful Negative User Review
A user who gave Fonality a 1-star review on TrustRadius said that the waiting time for customer service to answer your call took around 20-40 minutes, which was beyond acceptable. When you finally talk to a customer rep, it’s difficult because representatives aren’t native English speakers, so language barrier is another problem. According to him, email support is also useless because he kept bugging them for 3 weeks without receiving a single response.
Other Fonality User Reviews From Around the Web
Here are a few other resources for finding helpful Fonality customer reviews. We rated the review sites on a scale from poor to excellent based on how trustworthy and useful the reviews seemed.
|*Average rating as of date article was written: June 26, 2017|
Fonality has three plans for their commercial clients, ranging in price from $19.99 to $34.99 per month. All three plans include hundreds of basic phone features like call waiting, call forwarding, redial, caller ID, and more. The main difference between all three plans is that as you upgrade, you get more advanced PBX features.
|Pricing per month|
|Heads Up Display|
|Daily Email Reports|
|HD Video Collaboration|
When you upgrade to the Professional plan, you get the Heads Up Display (HUD) for both web and mobile, so you have easier access to all your VoIP features. With the Ultimate plan, you get HD Video collaborations for better team communication, and voicemail transcripts.
Best Pricing Option for Small Business Owners
Most small businesses will be happy enough with the Essentials plan, since it includes all basic phone functions plus great PBX features like Auto Attendant and Basic Call Queues. This setup is enough for small businesses with one location with no specific departments, or businesses with small call flow. You may upgrade to the Professional plan if you want access to the HUD, and have more control over the software used in the company.