Freelancer.com is a crowd-sourcing marketplace where businesses can post job ads, which freelancers can then bid on. We compiled Freelancer.com reviews from our own website plus user reviews from around the web to determine what Freelancer.com customers think about the company. We also covered the fees associated with hiring a freelancer through the platform.
Freelancer.com Customer Reviews
Freelancer Quality: Bad
Ease of Use: Bad
Customer Service: Bad
Summary of User Reviews
We scoured hundreds of reviews and found that Freelancer.com has generally negative ratings. Here’s what we found:
What Freelancer.com does not do well:
According to users who reviewed the service negatively, Freelancer.com’s interface and policies are complicated and confusing. This sometimes causes the buyers and sellers to lose money due to unauthorized charges and misunderstandings.
What Freelancer.com does well:
However, some users say that the platform still works despite its bugs and confusing processes. Positive reviewers say they’ve found success over the platform and found it to be a great way of making money on the side.
Most Helpful Negative User Review
“Don’t use this site as an employer or freelancer – the site is dishonest and takes money out of your account months after all your projects are finished. As an employer on Freelancer.com, I hired a few designers. The complicated system of milestones and the odd payment system (as part of which Freelancer takes huge cuts of every deposit as “currency conversion debits”) resulted in my designer not getting paid, for months. We went back and forth not knowing where the money had gone – it seems Freelancer decided to take my money for themselves because I hadn’t “closed” the project – something that I had no idea was an option or that I needed to do. I was able to review the freelancer without closing the project, so I thought everything was done. A simple notification, email, or anything at all from Freelancer would have let me know that I should do this before they took my money, but of course they had no reason to tell me. I’m sure they do the same with thousands of accounts. Watch your money carefully – even better, don’t use freelancer. Peopleperhour is much more simple and straightforward and honest.”
Most Helpful Positive User Review
“I am a new user on Freelancer.com and so far I have had a great experience. I have bid on quite a few jobs just within the first week and have won a couple jobs so far. The employers I have dealt with have been great and very professional. I encountered one potential employer who said some less than professional things and before I could report them to Freelancer their profile had already been removed. I recommend Freelancer to everyone whether or not they are in the market for a job because it’s a great experience and a really neat way to make some extra money.”
— Jana Kate
Other Freelancer.com User Reviews From Around the Web
Here are a few other resources for finding helpful Freelancer.com customer reviews. We rated the review sites on a scale from poor to excellent based on how trustworthy and useful the reviews seemed.
*Average rating as of date article was written: Feb. 16, 2017
How We Determined Quality of User Review Websites
- SiteJabber has tons of reviews on the platform, as well as a good review system. Reviewers can rate the company on several different aspects like value, service, quality and more.
- Trustpilot has several reviews on the Freelancer.com platform, and the website does its best to validate the reviews. The service being reviewed can also reply to the different reviews and solve complaints.
- G2 Crowd delivers accurate and reputable reviews; however, they only have a few reviews on the Freelancer.com platform.
|Fixed Project Fee||3% or $3, whichever is greater|
|Hourly Project Fee||3% for every payment made|
Small businesses can post job ads on Freelancer.com for free. Once their job offer is accepted by the freelancer, 3% or $3 (whichever is greater) is deducted for fixed price projects. For hourly projects, 3% of each payment made to freelancers is taken. Businesses can label their projects as rushed for $9, or mark it as “featured” for $29, which will make it more visible to more experienced freelancers on the platform. If you’re not satisfied with the bids by the allotted time, you can extend the bidding time for your project for $9, or delete it for $5.