FreshBooks is an invoicing, time tracking, and expense-tracking software geared towards self-employed workers and small businesses. We compiled FreshBooks reviews from our own website plus user reviews from around the web to determine what FreshBooks customers think about the company. We also compared the most common pricing options for small business owners.
FreshBooks Customer Reviews
Ease of Use: Great
Customer Service: Great
Summary of User Reviews
We scoured hundreds of reviews and found that FreshBooks has generally positive ratings. Here’s what we found:
What FreshBooks does well:
According to users who gave FreshBooks a positive review, its invoice and payment processing features function well and are great for small business use.
What FreshBooks does not do well:
Users who gave FreshBooks a negative review said that while its invoicing features are fleshed out, the program lacks some features that an accounting program should have, like financial statement generation and bank reconciliation.
Most Helpful Positive User Review
“I found FreshBooks early on in my entrepreneurial career so I don’t have any horror stories of other service providers to compare it to. That said, I can’t imagine having a better invoicing service. I’ve used it for three years and with two handfuls of clients and never once had an issue or complaint. The interface is intuitive and I have never experienced any technical glitches or other problems. In the times I’ve had to call them with a question, they are always friendly and quick to help. I highly recommend FreshBooks!”
— Laci Texter
Most Helpful Negative User Review
“Freshbooks does not, despite their slogan, provide “accounting software”.
You can’t generate reports. Which means your accountant has to wrangle your data into a “real” accounting package. And your accountant can’t reconcile with it. So… what’s the point?
Freshbooks’ invoicing / payment processing is superb, but if you need to do even trivial accounting with it, you’re out of luck. When I learned that it didn’t do these things I just about melted down, because until that point Freshbooks looked amazing. Pleasant to use, fairly priced, etc. But seriously, you can’t generate financial statements with it?? Then what good is it?”
— Michael Sheasby
Other FreshBooks User Reviews From Around the Web
Here are a few other resources for finding helpful FreshBooks customer reviews. We rated the review sites on a scale from poor to excellent based on how trustworthy and useful the reviews seemed.
*Average rating as of date article was written: Feb. 28, 2017
How We Determined Quality of User Review Websites
- G2 Crowd has several reviews on the service, and each reviewer is asked a set of questions about the product or service to ensure that their reviews are fair and informative.
- TrustRadius asks users to give the pros and cons of the service, ensuring a fair and informative review.
- PCMag uses contributor reviews instead of customer reviews. The reviews cover the pros and cons of the product fairly, and thoroughly.
|Price per month||$15||$25||$50|
|Billable Clients||Up to 5 clients||Up to 50 clients||Up to 500 clients|
|Scheduled Payments and Payment Reminders||Yes||Yes||Yes|
FreshBooks has 3 plans, ranging in price from $15 to $50 per month. All three plans include basic accounting features like invoicing, payment processing, and time tracking. The main difference between the three plans is the number of client accounts you can create and maintain on each plan. The Lite plan supports up to 5 clients, while the Premium plan supports up to 500 clients.
Best Pricing Option for Small Business Owners
Single proprietorships and home based entrepreneurs can probably make do with the Lite plan as they are likely to have less than 5 active clients at a time. Small businesses who are in the retail industry however, will probably have recurring clients and suppliers, so the Plus plan will better suit their needs.