Harbortouch is a supplier of point of sale (POS) systems. They offer separate POS packages for different industries, with features including payment processing, cloud based reporting, employee management, and a free trial period that at 30 days is longer than most. We compiled Harbortouch reviews from our own website plus looked at user reviews from around the web to determine what Harbortouch customers think about the company. We also compared the most popular pricing options for small business owners.
Harbortouch Customer Reviews
Summary of Harbortouch Reviews
We scoured hundreds of reviews and found that Harbortouch has mixed reviews. Here’s what we found:
What Harbortouch does well:
Positive reviewers liked how the Harbortouch POS system was so easy to use and easy to teach to staff even with its numerous features. They found it helpful that it was easily customizable.
What Harbortouch does not do well:
People who gave a negative review said they were lied to. Most negative reviewers called out the fact that the independent sales agents Harbortouch hires to sell their products are not transparent enough. They also complained that there is a $250 early termination fee.
Most Helpful Positive User Review
One user who gave a 5-star review stated that Harbortouch enabled them to work efficiently. They also enjoyed how it was more detailed than the previous POS system they had, and yet it was still easy to learn and in turn easy to teach their cashiers and servers.
Most Helpful Negative User Review
One negative reviewer detailed how they tried to cancel after their 3-year contract ended, but they were told that they were still going to get charged an early termination fee. They wanted to cancel earlier but were afraid of that very same early termination fee. Harbortouch told the user that since the contract automatically renewed for another 2 years, it was already considered early termination if they tried to cancel post term. They felt that Harbortouch takes money from their clients at every opportunity.
Other Harbortouch Reviews From Users Around the Web
Here are a few other resources for finding helpful Harbortouch reviews from customers. We rated the review sites on a scale from poor to excellent based on how trustworthy and useful the reviews seemed.
|Review Website||Average Rating||Number of Reviews||Quality of Reviews|
|Consumer Affairs||4.2 out of 5||94 Reviews||Good|
|Card Payment Options||3 out of 5||42 Reviews||Good|
*Average rating as of date article was written: March 28, 2017
How We Determined Quality of User Review Websites
- Consumer Affairs has verified reviews from users in different industries and locations.
- Card Payment Options has a detailed description of the product along with the numerous user reviews. They also allow the company to communicate with the reviewers for possible resolutions to complaints.
(Advanced Retail + Restaurants/Bars)
$39 / month
$99 / year PCI Compliance Fee
$79 Annual Service Fee
$69 / month
$99 / year PCI Compliance Fee
|Early Termination Fee||
+ total monthly fees of the remaining months
$7 / month
|Inventory and Employee Management||
(Cash drawer, receipt printer, integrated customer display, 5 employee cards, and keyboard)
(Cash drawer, receipt printer, barcode scanner & integrated customer display for retail, 10 server cards for restaurants/bars, keyboard and mouse)
(24/7 email and chat depending on agent availability)
$60 / quarter
(24/7 phone, email, chat)
Harbortouch offers two types of POS subscriptions: Echo POS, and Elite POS. Echo POS is geared more toward small retail businesses, bazaars, and kiosks. Elite POS has specific features that caters to chain restaurants, bars, salons, and medium to large retail businesses. Additional costs include $7 a month for your Harbortouch merchant account, $99 a year for PCI compliance, and a $79 a year service fee.
Most of the hardware needed for a working POS terminal is included in each POS plan. A cash drawer, receipt printer, keyboard, employee cards, and integrated customer display is included in both the Echo POS and the Elite POS plans. What makes the Elite POS hardware different is the addition of a free barcode scanner for retail businesses or more employee cards for restaurants.
Though payments are made monthly, clients are required to sign on for a 3-year contract that automatically renews for another 2 years at the end of term. You can choose to cancel renewal within 30 days before the 3-year term ends. If you cancel any earlier than those 30 days, you will be charged $250 plus the total monthly fees for the remainder of the canceled term. Canceling beyond the 30-day period will also result in the same charges.
Best Pricing Option for Small Business Owners
Echo POS is a good option if you’re a small business with only a handful of employees and a less extensive inventory. But if you want a more specific set of tools for your retail or restaurant business, as well as dedicated customer support, there’s more value in the Elite POS plan.