This article provides information on Infusionsoft reviews and pricing. Infusionsoft is an advanced CRM solution that offers an integrated sales and marketing platform. Its main features include email marketing, contact and data management, customer profiling and lead scoring functions that are all designed to help users easily manage their business leads.
We compiled reviews from our own website plus looked at user reviews from around the web to determine what Infusionsoft customers think about the company.
Infusionsoft Customer Reviews
Summary of Infusionsoft Customer Reviews
We scoured hundreds of reviews and found that Infusionsoft has generally positive ratings. Here’s what we found:
What Infusionsoft does well:
Users who recommend Infusionsoft really liked the all-in-one functionality of the software which allows them to manage their email marketing activities, customer profiles, sales and support all in one platform. A lot of long-time users also noted that Infusionsoft works hard to continuously improve the program and has reliable customer support.
What Infusionsoft does not do well:
Users who left negative reviews mentioned that there’s a steeper learning curve when using Infusionsoft for the first time as compared to other CRM solutions.
Most Helpful Positive Review
A user who left a positive review in G2 Crowd was really happy with how the software helps in gathering relevant and helpful information about their customers and potential shoppers such as demographics, visited links, their behavior and preferences online as well as purchasing history. She mentioned that she likes seeing all business opportunities easily – thanks to Infusionsoft’s marketing automation, post-purchase follow-up and lead generation functions that can be found in a single platform.
Most Helpful Negative Review
A user who left a negative review in G2 Crowd said that understanding the ins and outs of the program is complicated and recommends hiring an Infusionsoft Certified Partner to help an organization run the software efficiently and get the most out of their investment.
Infusionsoft Reviews From Users Around the Web
Here are a few other resources for finding helpful Infusionsoft reviews from customers. We rated the review sites on a scale from poor to excellent based on how trustworthy and useful the reviews seemed.
|User Review Website||Average Rating||Number of Reviews||Quality of Reviews|
|G2 Crowd||3.7 out of 5||212||Great|
|Software Advice||4.0 out of 5||266||Great|
|Trust Radius||6.1 out of 10||109||Great|
How We Determined Quality of User Review Websites
- G2 Crowd has excellent quality reviews from verified users and asks specific questions that most respondents gave insightful answers to. There were a lot of recent reviews in the site as well.
- Software Advice has good quality reviews, verifies its users and implements specific review guidelines to all users. Additionally, it uses simple information segregation including pros, cons, and recommendations making reviews easy to digest. The site also has a lot of recent reviews.
- Trust Radius provides great quality reviews and verifies its users. They also provide particular areas for the reviewers to provide insights to where most respondents gave informative answers. There were a lot of recent reviews in the site as well.
Infusionsoft has 4 subscription options ranging in price from $199 – $599 per month. The pricing options provided above are the ones we believe are most suitable for small businesses. The main differences between the plans are the number of users, number of contacts you can store and number of emails that can be sent per month.
In addition to the monthly fees, Infusionsoft requires new customers to purchase a Kickstart package, a one-time mandatory implementation fee to help new users learn how to operate the system. This service provides Infusionsoft users with one-on-one consultation sessions with an Infusionsoft expert for the first 90 days to ensure that all the features and functionalities will be properly understood and utilized by the users.
Below are the different Kickstart packages offered by Infusionsoft.
|Kickstart Lite||Kickstart||Kickstart Pro|
|Cost||$999 one-time fee||$1,999 one-time fee||$2,999 one-time fee|
Businesses looking for basic guidance from an expert as they get started with the software.
|Businesses that need more in-depth guidance in using the software.||Businesses that are seeking an extensive and accelerated alternative to setup the software to their business operations.|
|Includes||One on one training with a coach to identify the most effective strategy for their business|
Launch one campaign within the first two weeks
|One on one training with a coach to identify the most effective strategy for their business|
Help in launching three campaigns
|Customized project scope to meet unique business needs
Full implementation of existing projects by Infusionsoft experts
Best Pricing Option for Small Business Owners
If you are a business looking for a basic email marketing or CRM program, then Infusionsoft is probably not for you. However, if your business could benefit from Infusionsoft’s advanced features such as sales automation, lead scoring and e-commerce functionality, then the best package for you depends on the number of users, contacts and emails that you need monthly.