InStream is a new and simple pay-as-you-go CRM solution that specializes in helping small businesses manage client relationships. We compiled InStream reviews from around the web to determine what their customers think about the company. We also compared the most common pricing options for small business owners.
InStream Customer Reviews
Summary of InStream Customer Reviews
We scoured dozens of reviews and found that InStream has mainly positive ratings. Here’s what we found:
What InStream does well:
Users who recommend InStream really liked the tool’s user-friendly interface and clean dashboard. A lot of the users also found the Relations List, a feature that segments lead stages of customers, a very helpful feature. Great customer support was also cited.
What InStream does not do well:
Users who left negative reviews said that they experienced some bugs while using the software and that the tool’s reporting quality can be improved. It is notable, however, that most of the reviews found the shortcomings of InStream a minor issue and really liked the product in general.
Most Helpful Positive Review
A user who left a positive review in Software Advice shared that she has been using the Basic version of InStream and found the tool very easy to use. It enables her to efficiently import contacts and start working on her client lists in the tool. She liked that she could see on grid-view what’s going on with all her leads at a glance. She needed customer support a couple of times and mentioned that the InStream team was very quick to respond and even set-up a video call session to walk her through the system and get all her questions answered.
Most Helpful Negative Review
A user who left a negative review in G2 Crowd said that he experienced some bugs in the early version of the software but noted that InStream makes regular updates to address tool performance concerns.
InStream Reviews From Users Around the Web
Here are a few other resources for finding helpful InStream reviews from customers. There are currently limited reviews available online as the software was just made available late 2015. We rated the review sites on a scale from poor to excellent based on how trustworthy and useful the reviews seemed.
|User Review Website||Average Rating||Number of Reviews||Quality of Reviews|
|Software Advice||4.5 out of 5||33||Great|
|G2 Crowd||4.7 out of 5||8||Great|
How We Determined Quality of User Review Websites
- Software Advice has good quality reviews, verifies its users and implements specific review guidelines for all users. Additionally, it uses simple information segregation including pros, cons, and recommendations making reviews easy to digest. The site also has a lot of recent reviews.
- G2 Crowd has excellent quality reviews from verified users and asks specific questions that most respondents gave insightful answers to. The site has a lot of recent reviews.
|Pricing||$10 per user/ month with no long-term lock in||$19 per user/ month with no long-term lock in||$29 per user/ month with no long-term lock in|
|Users||Pay per user/ no limit||Pay per user/ no limit||Pay per user/ no limit|
|Data storage||5 GB||10 GB||30 GB|
|Social media integration||Yes||Yes||Yes|
|Personal lists building||Up to 4 lists||Unlimited||Unlimited|
|Business lists building||Up to 4 lists||Unlimited||Unlimited|
|Importing old emails||Up to 750||Up to 2,500||Unlimited|
|Integrated mailboxes||Up to 2 per user||Unlimited||Unlimited|
InStream has three pricing options for small businesses ranging from $10 to $29 per user per month with no long-term lock-in.
The main differences between the three plans are the data storage size and list creation capacity. The Basic version allows users to build up to 4 lists for their personal and business contacts while the Business and Premium versions allow users to build unlimited numbers of lists for both. There are also differences in the amount of old emails a user can import in the software and number of mailboxes that can be integrated to the tool.
In the chart, we compared a few of the most important features between the three plans that InStream offers.
Best Pricing Option for Small Business Owners
For small businesses looking to use a CRM with efficient contact management features, the basic version can be an option as it includes key features of the software such as social media integration and Relations lists.
However, for small businesses that need more storage space and contact segmentation functionalities, the Business version is a more ideal choice. The Business option provides greater allocation for importing old emails, unlimited allocation for customer relations segmentation and mailbox integration.
The good thing about InStream is its pay-as-you-go pricing scheme which easily allows users to upgrade, downgrade or cancel their account anytime.