Intuit Payroll is an advanced payroll software that allows small businesses to fully customize and control their payroll computation and management. We compiled Intuit Payroll reviews from around the web to determine what Intuit Payroll customers think about the company. We also compared the most popular pricing options for small business owners.
Although Intuit is known for their accounting services, for the sake of this review, we will focus on their payroll software. To check out our review on Intuit Quickbooks, their accounting service, click here.
For an in-depth comparison of three top payroll service providers, check out our payroll software comparison guide.
Intuit Payroll Customer Reviews
Ease of Use: Great
Customer Service: Bad
Summary of User Reviews
We scoured hundreds of reviews and found that Intuit Payroll has generally positive ratings. Here’s what we found:
What Intuit Payroll does well:
Users who gave Intuit Payroll a positive review said the service gave them more control over their payroll management, while maintaining ease of use and a clutter-free dashboard.
What Intuit Payroll does not do well:
According to users who gave Intuit Payroll a negative review, the service had bad customer service. Most complaints centered around incompetent customer service agents, long phone wait times and delayed email response.
Most Helpful Positive User Review
One user who gave Intuit Payroll a 5-star review said that she loved how the service kept her on top of payroll. Some of her favorite features included:
- Automatic reminders for when you need to do your payroll or submit taxes
- Task list that helps you stay on top of what you need to do
- File taxes directly from your Intuit Payroll online account
- Payroll reports and payroll history archives
- Mobile capabilities
- Great integration with Quickbooks accounting
Most Helpful Negative User Review
One user who gave Intuit Payroll a 1-star review said they had a lot of problems with the program, and it often gave them error messages and logged them out for no reason. According to him, this wouldn’t be as big of a deal if only customer service was reliable. However, he found customer service representatives to be unhelpful, often giving him a flat “I don’t know what’s happening” response to his problems.
Other Intuit Payroll User Reviews From Around the Web
Here are a few other resources for finding helpful Intuit Payroll customer reviews. We rated the review sites on a scale from poor to excellent based on how trustworthy and useful the reviews seemed.
*Average rating as of date article was written: Mar. 20 2017
How We Determined Quality of User Review Websites
- G2 Crowd has several excellent-quality reviews from verified users. The site asks reviewers specific questions to ensure that each review is informative and fair.
- TrustRadius is a reliable review website that requires reviewers to fill out a review template to ensure that reviews on the website are detailed.
- Yelp has ample reviews on the service. The website’s review system is more free-form, instead of using a template, so reviewers are free to write whatever they want.
Intuit Payroll Pricing
Intuit Payroll offers 4 payroll options for small businesses, ranging in price from $55 to $120 per month. Each plan includes one user, and you need to pay an additional $5 for each additional employee.
|Pricing per month||$27 for the first 6 months, and |
|$32 for the first 6 months, and $65 thereafter||$54 for the first 6 months, and $110 thereafter|
|Price for each additional employee||$5||$5||$5|
|File Local, State and Federal Taxes||No||No||Yes|
|Guaranteed No Penalties||No||No||Yes|
Enhanced Payroll plans (Essentials and Plus) cater to business owners that want to do their own payroll, while their Full Service Payroll plan files taxes on behalf of the business. The only difference between the two Enhanced Payroll plans is that the Plus plan offers printing and preparation of 1099s (for contractors) and inventory tracking.
Best Pricing Option for Small Business Owners
If you prefer to have full control over your payroll and you want to file your taxes yourself, then the Enhanced Payroll plans are the best option for you. As mentioned above, the only difference between the Enhanced Essentials and Enhanced Plus plans is the preparation of 1099 forms, so you can stick to the Enhanced Essentials plan unless you hire contractors for your business. If you don’t want to bother with filing your taxes, Intuit’s Full-Service Payroll is the best option. They have a penalty-free guarantee, which means they will file and deposit your taxes accurately.