Kickstarter is a crowdfunding platform that allows creators of a variety of creative projects to obtain funding support from regular people (backers). We compiled Kickstarter reviews from our own website and user reviews from around the web and determined that Kickstarter has a mix of positive and negative ratings. We also compared the most popular pricing options for small business owners.
Kickstarter Customer Reviews
Ease of Use: Good
Customer Service: Fair
Summary of User Reviews
What Kickstarter does well:
Users who recommend Kickstarter liked the transparency of the system and felt that it’s a creative way to support local businesses that are just starting out.
What Kickstarter does not do well:
Most users who gave the company negative feedback reported that they supported unreliable campaigns that fail to deliver on their promises even when fully funded.
Most Helpful Positive User Review
A user who gave Kickstarter a 5-star review on SiteJabber said that the company’s support team was thorough in vetting their campaign and was pretty quick to respond to any questions or concerns they had.
Most Helpful Negative User Review
A user who gave a 1-star review on TrustPilot said the he’s had two successful projects on Kickstarter but had a problem when he submitted his third. He reported that his third project got declined because it doesn’t meet the requirements, which according to him was too similar to the previous project he had. He said that support offered no explanation as to why it was declined.
Kickstarter’s commission is 5% of funds raised. It uses Stripe to collect and process payments, and Stripe also gets a cut (3% + $0.20 per pledge above $10) of the successful funding campaign. This brings your total cost to 8% + $.20 per pledge.
|Payment Processing Fee:||3% + $0.20 per pledge|
|Payment Processing Fee for Pledges Under $10:||5% + $0.05 per pledge|
|Funding Duration||Up to 60 days|
Kickstarter provides all-or-nothing funding. Funds raised are only released to project creators if the entire project is fully-funded by the time the Kickstarter campaign ends. If you don’t raise your goal amount, you won’t receive any of the funds, but there is no penalty. If you reach or exceed your goal, your backers are charged and you’ll receive your funds within a couple of weeks.
Backers in return get an inside look at the creative process, and they also get to choose from a variety of unique rewards offered by the project creator.
Compare Kickstarter Alternatives
Not sure if Kickstarter is the right crowdfunding site for you? Check out our article on best crowdfunding sites for small businesses.