LegalShield is a company that offers a monthly membership for small businesses who need legal advice and representation. We compiled user reviews from around the web to determine what LegalShield customers think about the company. We also compared the most common pricing options for small business owners.
For an in-depth comparison of three top legal service providers, read our legal service buyer’s guide.
LegalShield Customer Reviews
Average rating: Excellent
Overall experience: Excellent
Ease of Use: Excellent
Customer Service: Average
Summary of User Reviews
We scoured hundreds of reviews and found that LegalShield has mainly positive reviews. Here’s what we found:
What LegalShield does well:
Most of the positive reviewers cite quality service and helpful legal services from LegalShield. Clients commend the company on how they have helped them in many ways, including but not limited to employee disputes, legal documentation checking, and answering queries about legal advice.
What LegalShield does not do well:
Most of the negative reviews we saw were focused on the quality of the sales reps. According to some reviewers, sales representatives are mostly rude and that some customer service calls do not end well. While we see very little of this, it is important to note that not every customer sees resolutions with their disputes.
Most Helpful Positive User Review
One user who left a positive review on BBB said that she saved money by not hiring a personal attorney. Using LegalShield, she has avoided spending enormous fees on her legal needs. As part of her LegalShield membership, the client is able to get help for an out-of-state business transaction.
Most Helpful Negative User Review
One negative reviewer on Yelp complained about the sales representatives. According to the reviewer, a lawyer called to explain the service, but kept cutting the client off. There was also a complaint about discrimination. Soon after, the client found out that the legal advice that was given was not helpful. The client decided to cancel the service. Recently, the client was approached again by LegalShield and was told that the company had rebranded. Unfortunately, the client experienced the same sales tactics. She was even berated by the representative.
Other LegalShield User Reviews From Around the Web
Here are a few other resources for finding helpful LegalShield customer reviews. We rated the review sites on a scale from poor to excellent based on how trustworthy and useful the reviews seemed.
209 Customer Complaints
LegalShield has three pricing options, which range from $39 – $149 per month. All three plans offer legal consultation, as well as Trial Defense Services. The main difference between the three plans is in the number of employees the business can have.
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