LegalZoom is a company that helps small businesses manage and handle legal matters by preparing and filing the legal paperwork on their behalf.
We complied reviews from our own website plus user reviews from around the web to determine what LegalZoom customers think about the company. We also compared the most common pricing options for small business owners.
LegalZoom Customer Reviews
We scoured hundreds of reviews and found that LegalZoom has a mixture of positive and negative ratings. Here’s what we found:
What LegalZoom does well:
Some clients found LegalZoom’s service to be intuitive to their needs. The service is easy to use and the processes are understandable even for people with no knowledge of legalese.
What LegalZoom does not do well:
The negative reviews state that LegalZoom’s clerks lack in training and did not handle their requests well. According to them, LegalZoom did the job sloppily and they had to pay for faulty services. These opposing reviews may mean that LegalZoom is not consistent when it comes to their quality of service.
Most Helpful Positive User Review
“LegalZoom was a great help setting up Advenire Software as an LLC. The co-owner of my previous company did all of the filing for our LLC, Russell Tec, without help. It was/is certainly doable but did not allow us to concentrate on the work we needed to do. I am the sole member of Advenire Software, LLC and needed a quick way to get the LLC. LegalZoom has simple online questionnaires that fill in the forms needed to submit the LLC. They handled all of the paperwork and filing for the LLC and EIN. After I filled out the online questionnaires it took about a month to have all the official documentation in my hands. I could have had it quicker if I paid more. Overall, it was a great experience dealing with LegalZoom.”
— David Russell
Most Helpful Negative User Review
“My experience with LegalZoom was in trying to TM my website. They re-assured me over and over that absolutely it was doable. I supplied them with all proper documentation and spent nearly $600 filing with the Federal Govt (which I paid them to do). The Federal Govt denied my application, LegalZoom would not assist, and did not follow the instructions received from the Trademark and Patent Office in Washington, DC. Personally, I should have went immediately to a TM & Patent attorney vs. using them, but having worked for many TM & Patent attorneys previously I knew filing the paperwork is not that difficult – what was done incorrectly was LZs submission of the proper documentation for the TM. Complete waste of monies for anything that you think you need an attorney to do – you are probably correct. Clerks are not qualified to do legal work.”
— Terry D
Other LegalZoom User Reviews From Around the Web
Here are a few other resources for finding helpful LegalZoom customer reviews. We rated the review sites on a scale from poor to excellent based on how trustworthy and useful the reviews seemed.
How We Determined Quality of User Review Websites
- SiteJabber has a lot of reviews on the product and therefore, the average rating gives us a more accurate picture of what customers think about the service.
- TopTenReviews uses contributor reviews instead of customer reviews. The reviews cover the pros and cons of the product fairly; however, one person’s perspective does not speak for all.
- BBB verifies each review to ensure that they are from valid customers. However, the total rating does not take into account how many complaints the company has received.
LegalZoom has 3 plans ranging from $149 to $369, exclusive of state filing fees. Clients can also request additional services such as S corporation status attainment and Professional Corporation for an extra fee.
|Preliminary Corporation Name Clearance||Yes||Yes||Yes|
|Articles of Incorporation Filing||Yes||Yes||Yes|
|Official Corporate Seal||No||Yes||Yes|
|Priority Rush Service||No||No||Yes|
|Expedited Federal Tax ID (with Discount)||No||No||Yes|
|Attorney Advice (30-Day Free Trial)||No||No||Yes|
In the chart above, we compared a few of the most important features among the three plans that LegalZoom offers. All three plans offered Incorporation, with the Express Gold plan offering expedited process for companies who are in a rush.
Best Pricing Option for Small Business Owners
Small to medium businesses will find all the legal services they need to get started with the Economy plan. The package includes all legal services related to incorporating your company. Instead of purchasing higher-tiered plans, which may have several features that are not applicable to a small business, you can take advantage of their Economy plan and simply purchase additional services when your company needs them.