Lightspeed Retail is a reliable and intuitive point of sale (POS) system. They offer cloud based retail management services to small, medium and large retail businesses.
We compiled reviews from our own website plus looked at user reviews from around the web to determine what Lightspeed customers think about the company. We also compared the most popular pricing options for small business owners.
For an in-depth comparison of three top POS Software, read our buyer’s guide.
Lightspeed Customer Reviews
Summary of Lightspeed Reviews
We scoured hundreds of reviews and found that Lightspeed has mixed ratings. Here’s what we found:
What Lightspeed does well:
Most positive reviewers highlighted the fact that the features are powerful enough to be highly useful, without being too complicated to learn.
What Lightspeed does not do well:
People who gave a negative review noted how inconvenient it is to update your inventory. If you need to upload a wide array of products, you have to ask their team to do it. You won’t be able to do it directly from the app or input the values yourself online.
Most Helpful Positive User Review
“My name is Phil and we have been using Lightspeed for several months. Lightspeed POS has some great features like work orders, special orders, and layaways. There have been several times when I was unsure about how to use a particular feature and I was able to contact customer service and get help right away, whether it was by phone, email, or their chat feature. I would recommend their service to anyone looking for a POS system.”
–Philip B. Leth Jr.
Most Helpful Negative User Review
“I’m really disappointed. You can’t upload inventory lists into the POS system yourself. You have to upload it every time via their customer service which takes normally at least 3-5 days. Definitely annoying if you want to quickly update your inventory with a number of new products.”
Other Lightspeed Reviews From Users Around the Web
Here are a few other resources for finding helpful Lightspeed OnSite reviews from customers. We rated the review sites on a scale from poor to excellent based on how trustworthy and useful the reviews seemed.
|Review Website||Average Rating||Number of Reviews||Quality of Reviews|
|G2 Crowd||3.7 out of 5||16 reviews||Good|
|Software Advice||4.0 out of 5||211 reviews||Good|
|Trustpilot||7.9 out of 10||51 reviews||Good|
*Average rating as of date article was written: March 3, 2017
How We Determined Quality of User Review Websites
- G2 Crowd contains reviews from verified users of the product. The reviews are also very detailed, offering great explanations for the star ratings.
- Software Advice asks reviewers to rate the product in different categories like value for money and ease of use, making the reviews easy to assess.
- Trustpilot makes it a point to scan for fabricated reviews. They also have a percentage breakdown of all star ratings at the top of the page.
|Small Shop||Medium Shop||Large Shop|
|Price||$99 / month for an annual contract|
|$169 / month for an annual contract|
|$289 / month for an annual contract
(4 registers, $59 / month for an additional register)
$59 / month
iOS 8.1 / above if using the iPad app +
any computer or mobile device with a browser and access to the internet
(Comes with advanced reporting for an additional
$21/month/store, based on a 14-month term)
(Primary integrations are Cayan and Mercury, but can integrate with any Authorize.net gateway providers)
Up to 5
Up to 10
Up to 20
($9 / month for an additional employee)
Up to 300,000 products
(iPad enclosure, register, card reader, barcode scanner etc.)
24/7 for calls, business hours only for email and chat
Lightspeed has 3 plans that range between $99-$289 depending on the size of your shop, how many registers you need, and how many employees will be using it. Only the Large Shop plan gives you the option to add more employees or registers at additional cost.
None of the available plans come with any hardware. The most basic combination of hardware you can purchase from their partner vendors can cost you upwards of $328 for a thermal receipt printer and a cash drawer. If you need an enclosure for your iPad as well, which comes with a credit card reader, this will cost you a total of $528 or more. This doesn’t include the iPad itself which will cost you somewhere between $300-$500.
Best Pricing Option for Small Business Owners
The Small Shop plan packs the same features and requires the same additional costs for advanced reporting as the other two plans. If your business employs less than 5 people, and your physical store is small enough to only need 1 register, there’s no need to spend $70 more on the Medium Shop plan.