Map Communications is a virtual receptionist and telephone answering service provider for small businesses. We compiled Map Communications reviews from around the web to determine what customers think about the company and compared the most common pricing options.
For an in-depth comparison of the top three telephone answering services for small businesses, read our answering service buyer’s guide.
Map Communications Customer Reviews
Ease of Use: Great
Customer Service: Great
Summary of Map Communications Customer Reviews
We scoured available reviews online and determined that Map Communications has generally positive ratings. Here’s what we found:
What Map Communications does well:
Users who recommend Map Communications said that they find the virtual receptionist service reliable and the call screening feature helpful. Users also mentioned that Map Communications’ call center agents are friendly.
What Map Communications does not do well:
Users who left negative reviews mostly complained about the quality of music used for call-waiting and transfers.
Most Helpful Positive Review
A user who left a positive review on the review site Clutch said that Map Communications has been particularly beneficial for his business which was rapidly growing when they first availed of the service. He said that Map Communications has always been consistent in delivering good quality service and their answering services helped increase his sales — due to their great customer service in entertaining client calls.
Most Helpful Negative Review
There aren’t a lot of negative reviews about Map Communications. A few reviews, however, said that the music played when calls are on hold can definitely be improved. Other than that, users seem satisfied with Map Communications’ services in general.
Map Communications Pricing
Map Communications doesn’t publish their rates online and offers customized pricing to its clients. However, we did some research and found out from third party websites that their pricing falls approximately at $1.10 per minute which averages at around $550 per month for approximately 150 calls.
Features of the call answering services include:
- 24/7/365 live answering services – including after-hours, holidays and weekends
- Bilingual answering services in English and Spanish
- Online portal for call report generation and service customization including call scripting and scheduling of call availability (giving the agent an idea whether to transfer or to screen calls)
- Appointment scheduling and setting up meetings
- Availability of toll-free numbers
Small Business Answering Service Buyer’s Guide
Not sure if Map Communications is the right small business virtual receptionist and telephone answering service provider for you? Check out our in-depth comparison of three top providers in our answering service buyer’s guide.