MetroFax is an internet fax service that allows users to send and receive faxes from a computer, smartphone or web-based dashboard. Fax pages are delivered as attachments directly to the user’s email. We compiled MetroFax reviews from our own website and around the web to determine what their customers think about the company. We also compared the most popular pricing options for small business owners.
For an in-depth comparison of three top online fax services, check out our online fax service comparison guide.
MetroFax Customer Reviews
Summary of User Reviews
We scoured available reviews online and found that MetroFax has generally mixed ratings. Here’s what we found:
What MetroFax does well:
Users who recommend MetroFax liked its affordable pricing as well as its user-friendly interface on both the online platform and mobile app.
What MetroFax does not do well:
Users who gave MetroFax a negative review found the cancellation process to be very difficult. Many unhappy customers also said that Metrofax’s customer support is unreliable most of the time.
Most Helpful Positive User Review
A user who gave MetroFax a 5-star review on Reviews.com said she liked the competitively priced plans as well as the easy-to-use dashboard. She was able to send and receive faxes in the U.S. in just a few minutes.
Most Helpful Negative User Review
A user who gave a 1-star review on TrustPilot said there was a terrible lack of information in terms of membership cancellation. She also complained that MetroFax’s customer support handled her issues very poorly.
Other MetroFax User Ratings From Around the Web
Here are a few resources for finding helpful MetroFax customer reviews. We rated the review sites on a scale from poor to excellent based on how trustworthy and useful the reviews seemed.
|*Average rating as of date article was written: July 14, 2017|
MetroFax has three pricing options that range from $7.95-$35.95 per month. The main difference between the three plans is the number of included pages you can receive per month. The Essential Plan offers 500 free pages, the Value Plan offers 1,000 free pages, and the Professional Plan offers 2,500 free pages.
Is MetroFax Right For Your Small Business?
MetroFax offers a basic online fax service at a great price for small business owners. They don’t charge extra for transmission time or long distance within the U.S. and Canada. However, if you value consistency of quality customer support, you might want to check out other popular options.