Nextiva is a VoIP phone system that serves as an automated receptionist that routes customer calls to the correct department or person.
We compiled reviews from our own website plus user reviews from around the web to determine what Nextiva customers think about the company. We also compared the most common pricing options for small business owners.
Nextiva Customer Reviews
Call Quality: Good
Customer Service: Average
Summary of User Reviews
We scoured hundreds of reviews and found that Nextiva has generally positive ratings. Here’s what we found:
What Nextiva does well:
Customers were very happy with Nextiva’s customer service team. According to users, Nextiva’s customer support representatives are helpful, friendly and professional.
What Nextiva does not do well:
According to users of the service, Nextiva is difficult to install and use. Customers also complained of frequent downtimes and malfunctions.
Most Helpful Positive User Review
“Hopped around a couple other VOIP providers. After finding Nextiva we stopped looking. After the phone call with the sales rep we felt Nextiva was the right call for us. They provide all of the features we could ever want for business. They have awesome customer service which for us was huge since no company is perfect, but knowing that if and when there is an issue, we would have a serious support team behind us is essential for feeling confident in our phone service provider since so much of our business is done over the phone. There have actually been a couple of outages since we joined Nextiva, but each time they were pretty good about communicating with us the progress they were making to fix the outage. This was not the case with the other two VOIP providers we had. Yes, I would recommend Nextiva to any business.”
— Sonja Lopez
Most Helpful Negative User Review
“Nextiva rarely works on a timely basis. In my tax practice where information needs to be sent on a deadline it is not a workable solution. Even on a good day, it can take hours to get confirmation that a fax has been sent. Today the faxes are delayed by 6 hours and counting. The IRS doesn’t have a category for bad fax service in meeting their response deadlines. I’m looking for another solution that actually works. I was on hold 20 minutes just to find out that the servers are down. Support numbers and email addresses have been removed from the login and trouble shooting pages.”
— Lisa Talley
Other Nextiva User Reviews From Around the Web
Here are a few other resources for finding helpful Nextiva customer reviews. We rated the review sites on a scale from poor to excellent based on how trustworthy and useful the reviews seemed.
*Average rating as of date article was written: Jan. 18 2017
How We Determined Quality of User Review Websites
- TopTenReviews uses contributor reviews instead of customer reviews. The reviews cover the pros and cons of the product fairly; however, one person’s perspective does not speak for all.
- Yelp has a lot of reviews on Nextiva; however a majority of them are one-liners and don’t give enough information about the pros and cons about the product.
- PCMag features a contributor review that delves into the pros and cons of the product or service. The review often goes into detail about the different features of the product or service, so it is very helpful for potential buyers.
|Price||$19.95 per month||$22.95 per month||$29.95 per month|
|Unlimited Virtual Faxing||Yes||Yes||Yes|
|Free Toll-Free Number||Yes||Yes||Yes|
|Professionally Recorded Greeting||No||1 greeting||3 greetings|
Nextiva has 3 plans ranging from $19.95 to $29.95 per month. The Office Pro plan includes all basic phone system features like call routing, call forwarding, caller ID and more. The higher tiered plans include all features available on the Office Pro plus more conference and group call features.
In the chart above, we compared a few of the most important features among the three plans.
Best Pricing Option for Small Business Owners
Small to medium businesses with one or two locations will find that the Office Pro plan will give them all the features that they’ll ever need. It gives customers two of the most important features that majority of businesses need: unlimited calling and unlimited virtual faxes. The other two options, Pro Plus and Enterprise are better suited for bigger companies with several departments and branches.