Nutshell is a cloud-based CRM solution designed to help small businesses streamline their sales and pipeline activities, task management and customer relations requirements. We compiled Nutshell reviews from around the web to determine what customers think about the company. We also compared the most common pricing options for small business owners.
Nutshell Customer Reviews
Summary of Nutshell Customer Reviews
We scoured hundreds of reviews online and found that Nutshell has mainly positive ratings. Here’s what we found:
What Nutshell does well:
Users who recommend Nutshell really liked the user-friendly interface and customizable dashboard as well as the easy-to-use mobile app version. A lot of users also mentioned how great the customer support is.
What Nutshell does not do well:
Users who left negative reviews said that importing contacts data to the software is tricky as it duplicates the names of leads. Users also mentioned that the reporting functionalities can be improved.
Most Helpful Positive Review
A user who left a positive review in G2 Crowd said that he has experienced using a lot of CRM tools before but finds Nutshell the easiest to navigate – both on desktop and mobile versions. He said that Nutshell has a high level of customizability and that the tool’s intelligence and analysis features help him to really understand his clients, what stage they are in their business relationship and how to take it to the next level.
Most Helpful Negative Review
A user who left a negative review in G2 Crowd said that importing contacts from email to Nutshell can lead to a lot of duplicate leads which results to data cleanliness issues when a company grows and expands its contacts database. The user also said that he had to recheck contacts and delete duplicate contacts manually which could be time consuming for businesses with a huge client database.
Nutshell Reviews From Users Around the Web
Here are a few other resources for finding helpful Nutshell reviews from customers. We rated the review sites on a scale from poor to excellent based on how trustworthy and useful the reviews seemed.
|User Review Website||Average Rating||Number of Reviews||Quality of Reviews|
|G2 Crowd||4.2 out of 5||141||Great|
|Software Advice||4.5 out of 5||39||Good|
|Trust Radius||7.8 out of 10||6||Good|
How We Determined Quality of User Review Websites
- G2 Crowd has excellent quality reviews from verified users and asks specific questions that most respondents gave insightful answers to. The site has a lot of recent reviews.
- Software Advice has good quality reviews, verifies its users and implements specific review guidelines for all users. Additionally, it uses simple information segregation including pros, cons, and recommendations making reviews easy to digest. However, the site doesn’t have many recent reviews.
- Trust Radius provides great quality reviews and verifies its users. They also provide particular areas for the reviewers to provide insights about and most respondents gave informative answers. However, the site doesn’t have a lot of recent reviews and most were given more than a year ago.
Nutshell has three editions ranging in price from $20 – $70 when paid on a monthly or annual basis.
All plans have the basic fundamental features of Nutshell such as pipeline tracking and sales forecasting as well as email and calendar syncing. The main differences of the plans are the availability of team activity reporting, funnel reporting and sales automation. With the highest tiered plan, you also have access to professional onboarding and a dedicated customer success manager to help you get started.
In the chart, we compared a few of the most important features between the three plans that Nutshell offers.
Best Pricing Option for Small Business Owners
For small businesses looking to use a CRM that can provide fundamental functionalities such as leads and sales management, the Starter edition is a good option. However, for businesses that need more holistic CRM features which include team collaboration, funnel reporting and sales automation, the Pro edition is a better and still an affordable option.