Ooma provides small businesses with affordable VoIP phone plans that include basic phone features and unlimited minutes. We compiled Ooma reviews from our own website plus user reviews from around the web to determine what Ooma customers think about the company. We also compared the most common pricing options for small business owners.
Though they offer services both for your home and for business, we will be focusing on their business phone service in this article. For more information on their home phone service, visit their website.
Ooma Customer Reviews
Call Quality: Good
Customer Service: Average
Summary of User Reviews
We scoured hundreds of business reviews and found that Ooma has generally negative ratings. Here’s what we found:
What Ooma does not do well:
Most negative reviews came from users who switched from Ooma’s residential services to their business services. While their residential services are great, their business plans are not as great. There are reports of downtimes, call drops and other problems with their business plans.
What Ooma does well:
Users who left positive reviews said that Ooma Office services were cheaper compared to its competitors because their plans had unlimited minutes.
Most Helpful Negative User Review
“I had Ooma for a couple of years. Once we switched to the business plan, the service was brought to our attention. It was starting to go bad. We had customers telling us they were calling and NOT getting through. We own an HVAC business and in our busiest time we were losing thousands of dollars and LONG TIME CUSTOMERS because we were not getting our calls. They thought we were closed down. So many customers were calling my competition. Now 2 months after cancellation we are still being charged. They also claimed that they gave my number to me, the number which I had since 2007. This is a poor way to do business and WOULD HIGHLY NOT RECOMMEND THIS COMPANY FOR YOUR BUSINESS!!!!!
— Donald Horenzy
Most Helpful Positive User Review
“We use the business product/Ooma Office. We are extremely pleased with the service and the value we receive. No other service (VOIP or otherwise) comes close.
The only downside is that you’re at the mercy of your ISP-if you have solid internet service then your phone system will be solid; flaky ISP means flaky VOIP phone service. But this, of course, is beyond Ooma’s control.
Can’t recommend Ooma enough for great service at a great price.”
— Scott Bell
Other Ooma User Reviews From Around the Web
Here are a few other resources for finding helpful Ooma customer reviews. We rated the review sites on a scale from poor to excellent based on how trustworthy and useful the reviews seemed.
*Average rating as of date article was written: Feb. 27, 2017
How We Determined Quality of User Review Websites
- TrustPilot has several reviews on the service, although the website does not confirm and verify the accuracy of the reviews.
- Better Business Bureau is a well-known consumer protection watchdog. Users can review businesses and file complaints on BBB. Complaints are often investigated by the BBB and users can check whether complaints are resolved or not.
- TopTenReviews consists of a contributor review. The reviews are usually fair and informative, although the views of one person don’t necessarily speak for all consumers.
|Price per month||$19.95 per user|
|Additional Phone Number||$9.95 per number per month|
|New Service Fee||$9.99|
|One-time Hardware Cost||$199.99|
Instead of offering packages, Ooma sells its services by the user. This allows small businesses to pay only for the services they want, and slowly add users and additional features as their business grows.