PeoplePerHour is an outsourcing platform where small businesses can post ads for jobs or tasks that they don’t have the bandwidth or desire to complete in-house. Freelancers on the platform can bid for the job and the buyer awards the job to the freelancer they feel is most capable.
We compiled reviews from our own website plus user reviews from around the web to determine what PeoplePerHour customers think about the company. We also covered the fees associated with hiring a freelancer through the platform.
PeoplePerHour Customer Reviews
Freelancer Quality: Bad
Ease of Use: Average
Customer Service: Bad
Summary of User Reviews
We scoured hundreds of reviews and found that PeoplePerHour has generally negative ratings. Here’s what we found:
What PeoplePerHour does well:
According to users of the platform, as long as you get a dependable and professional freelancer, jobs will go smoothly. Jobs posted usually have a lot of bidders, so businesses can choose the freelancer with the best quality and lowest rates.
What PeoplePerHour does not do well:
There are several complaints from both sellers and buyers of PeoplePerHour that the company shuts down accounts for no reason, and holds money without proper grounds.
Most Helpful Positive User Review
“I purchased what they call an ‘Hourlie’. Had a quick response from the seller who said she wouldn’t do the task unless it was something she felt she could do well. After an in depth message stating my exact requirements the seller confirmed she could provide what I was after and she did just that! The seller nailed it first time and within timescale promised. I was really pleased with the standard of work and will use the same seller again. In my experience it was worth every penny.”
Most Helpful Negative User Review
“Horrible marketplace. Stay away! I placed three orders from two different sellers. None delivered within a week as promised. First seller refunded me two weeks after order. PPH charged me 10% plus the fee I paid when placing the order. Their policy is not to charge if buyer does not initiate cancellation but they always do unless you complain. Second seller substituted my order without asking me. When I refused to accept it, he made all sorts of threats using their online system. He threatened to teach me a lesson and filed bogus complaints all over the internet implying he bought from me. People per Hour was completely unresponsive. I contacted them online, email facebook and twitter. The seller is still selling there. They suspended my account when I made an inquiry as to status via paypal. Of course the seller is still listing there.”
— Jacob Maslow
Other PeoplePerHour User Reviews From Around the Web
Here are a few other resources for finding helpful PeoplePerHour customer reviews. We rated the review sites on a scale from poor to excellent based on how trustworthy and useful the reviews seemed.
*Average rating as of date article was written: Jan. 24, 2017
How We Determined Quality of User Review Websites
- Trustpilot has several reviews on the PeoplePerHour platform, and the website does its best to validate the reviews. The service being reviewed can also reply to the different reviews and solve complaints.
- G2 Crowd delivers accurate and reputable reviews; however, they only have a few reviews on the PeoplePerHour platform.
- SiteJabber has a good review system, where you can rate the company on several different aspects like value, service, quality and more. The website also has a good number of reviews.
|Service Fee||15% for first $280 earned, then 3.5% after that|
|Urgent Job Fee||$9-10|
PeoplePerHour allows small businesses to post jobs for free on the marketplace. They can get their jobs featured and rushed by paying $9-10. They can also pay $7.21 to have the website maintain their account so it doesn’t go idle and get deactivated by mistake.