Phone.com offers small businesses flexible VoIP phone plans that are easy to scale from a single phone line with basic functions to a more advanced system with multiple users. We compiled Phone.com reviews from our own website plus user reviews from around the web to determine what Phone.com customers think about the company. We also compared the most common pricing options for small business owners.
Phone.com Customer Reviews
Call Quality: Average
Customer Service: Bad
Summary of User Reviews
We scoured hundreds of reviews and found that Phone.com has a mixture of positive and negative ratings. Here’s what we found:
What Phone.com does well:
According to customers who gave Phone.com positive reviews, the service is very inexpensive. People also liked that the plans were flexible so they could add features as needed.
What Phone.com does not do well:
Users who reviewed Phone.com negatively said the service was unreliable with frequent down times. Customer support was also a major concern, with users stating several problems like long wait times, unknowledgeable support staff and delayed responses.
Most Helpful Positive User Review
“I started using Phone.com a year ago. Chose them based on features offered and price. Have been very satisfied with their service. The ability to forward calls, receive voicemail via email, and make calls remotely via the mobile app are my favorite features.
The one thing I don’t like is when you click the delete voicemail button from your email, it doesn’t log me in automatically, but forces me to re-login each time. I definitely recommend Phone.com for small business owners and virtual workers because of the flexibility and inexpensive cost.”
— Seth Spears
Most Helpful Negative User Review
“Service goes down EVERY day. This seems to happen during peak business hours. As I am writing this review our phones have been down for 35 minutes. When I try to call the customer support I wait for 30-40 minutes just to be told there’s nothing they can do and they have no idea why the system is down. It just so happened that their live chat support is offline only when there is a system issue and their system is down. We are a business that relies heavily on the phone and pay hundreds of dollars for incoming leads and the money is just wasted every time their system goes down. Horrible service, would not recommend them. When I pointed out they were charging me for a service that was advertised falsely, it was a fight to get them to adjust my bill. You would think a company whose service has been getting worse and worse and losing more and more customers would try to keep the customers who have been with them for a while happy since their service is unreliable but no this isn’t the case with phone.com.”
— Donald Prince
Other Phone.com User Reviews From Around the Web
Here are a few other resources for finding helpful Phone.com customer reviews. We rated the review sites on a scale from poor to excellent based on how trustworthy and useful the reviews seemed.
*Average rating as of date article was written: Feb. 20, 2017
How We Determined Quality of User Review Websites
- Yelp has few reviews on the service, but if you look through the user reviews, you’ll see that most of them describe their experience with the company in great detail and justified the ratings that they gave properly.
- Better Business Bureau is a well-known consumer protection watchdog that accepts complaints and investigates them. Users of the website can check the complaint and see whether it was resolved or not by the company in question.
- TopTenReviews consists of a contributor review. The reviews are usually fair and informative, although the views of one person don’t necessarily speak for all consumers.
|Price per month||$9.99||$19.99||$29.99|
Phone.com has three plans, ranging in price from $9.99 to $29.99 per month. All three plans include several phone features such as call recording, queueing, call transfer, call blocking, dial-by-name, and many more. The main difference between the three plans is the number of minutes you have each month. Once you exceed your monthly allotment of phone minutes, you will be charged 3.9 cents per minute.
All plans come with basic phone features, and once your business needs more advanced features, you can get them for an additional cost.
|Additional Phone||$4.99 per month|
|Additional Phone Number||$4.99 per month|
|Extra Minutes||1,000 minutes for $35 per month
2,200 minutes for $77 per month
5,000 minutes for $165 per month
|Automated Transcription||$1.50 per month per extension|
Best Pricing Option for Small Business Owners
Since the only thing that differs between the three phone plans is the number of included minutes you get per month, the best pricing option depends on whether or not your small business relies heavily on phone usage. If your customers prefer to contact you through email or in person, then you may prefer the Basic plan. If your company’s ability to generate income relies on phones, the Pro plan is a better fit. Even if you find yourself running low on minutes per month, it is possible to purchase additional minutes to prevent the per minute overcharge.