Deciding which version of QuickBooks is right for you can be confusing. If you’re a product based business, you will want to go with QuickBooks Desktop. However, if you’re a service based business, then QuickBooks Online is your best choice. While desktop has more features, QuickBooks Online is always adding new features.
Now let’s explore these differences to help you determine which product will work best for your small business.
Why There Are So Many Different Versions of QuickBooks
QuickBooks supports both a desktop version and an online version. The desktop version has been around since the 1990s, long before providing software over the Internet was common. Millions of small businesses have been using QuickBooks Desktop for years and continue to use it. Currently, QuickBooks Desktop has a few more features and functionality than the online version. To use the desktop version, however, you need to install software onto your computer and install updates periodically.
The online version is more recent. In terms of functionality, QuickBooks Online is more stripped down than the desktop version. However, new features are constantly being added to the online version. For a lot of small businesses, the online option is more convenient and allows you to get more done in less time. To use the online version, all you need is an Internet connection.
QuickBooks Online vs. Desktop: How To Choose Which Is Right For You
When to Consider QuickBooks Online
QuickBooks Online is your ideal solution if you are a service-based business that does not need inventory tracking options, has simple invoicing requirements, and could benefit from the following:
- Ability to give your accountant or other users access from any location: QuickBooks Online allows you to set up a user id and password for each person who needs to access your data from wherever they are located.
- Ability to enter transactions using a mobile device, PC or a Mac: QuickBooks Online does not require software installation. Therefore, you can just open up a web browser from your mobile device, PC or Mac and log right into your account to quickly access your data.
- Automatic, real-time updates: As you make changes to your data, QuickBooks Online updates automatically. Whether there is one person in the QuickBooks file or multiple users, changes made are updated in real-time.
When to Consider QuickBooks Desktop
QuickBooks Desktop is generally the best solution if you are a product-based business that requires one or more of the following features:
- Multiple inventory tracking options – QuickBooks Desktop offers two options for tracking inventory: the average cost method or the FIFO method (FIFO method available when you purchase the Advanced Inventory add-on module.). QuickBooks Online only allows inventory tracking using the FIFO (First In First Out) method.
- Batch invoicing: QuickBooks Desktop has batch invoicing capability. When the amount and type of service you are billing multiple clients is the same, this feature allows you to invoice them all at the same time.
- Industry-specific versions: QuickBooks Desktop offers industry-specific features for businesses that fall into one of the following industries: General Business, Contractor, Manufacturing & Wholesale, Professional Services, Retail & Nonprofit. QuickBooks Online does not offer industry-specific features.
QuickBooks Online vs. Desktop Summary Table
|Software Install Required|
|Automatic online backup and protection of your data|
|Access data from multiple platforms (Mac & PC)|
|Access data from anywhere at anytime|
|Unlimited free technical support|
|Automatic access to the latest version of QuickBooks|
|60-Day money back guarantee|
|30-Day risk-free trial available|
|Sample company file test drive available|
|Multiple inventory tracking options|
QuickBooks Online vs. Desktop Primary Feature Differences
QuickBooks Desktop requires you to download software onto your computer which also means that you are not able to access the program when you are not at your desk. QuickBooks Online does not require installation and can therefore be accessed anywhere with an internet connection (including your mobile phone).
Automatic online backup and protection
QuickBooks Online data is automatically backed up and secured by Intuit’s servers. QuickBooks Desktop data is not automatically backed up. You will need to create a backup plan and set it up on your own.
Access data from multiple platforms
QuickBooks Online data can be accessed from a PC and Mac. QuickBooks Desktop data is only accessible from a PC or Mac, depending on which version of QuickBooks you are using.
Access data from anywhere at anytime
QuickBooks Online data can be accessed by users in different locations at the same time – no reason to transfer files back and forth. QuickBooks Desktop data can be accessed by multiple users in different locations only with the purchase of hosting services.
Unlimited Free Technical Support
With QuickBooks Online, you can contact technical support as much as you like at no additional charge. QuickBooks Desktop support is free for the first 30 days after you install the software. After 30 days, you will have to purchase one of the support plan packages.
Automatic access to the latest version of QuickBooks
With QuickBooks Online, you have immediate access to the latest version of the software. QuickBooks Desktop requires that you purchase the latest version of the software to gain access to new product features.
Sample company file Test Drive
This will give you access to a sample QuickBooks Online company file that already has QuickBooks data in it. You are able to navigate around the program and practice entering transactions. Once you download your free trial of QuickBooks Desktop; you will have access to several sample company files for multiple industries. You can practice entering transactions without using your own company file.
Multiple inventory tracking options
QuickBooks Online allows inventory tracking using the FIFO (First In First Out) method only. QuickBooks Desktop offers two options for tracking inventory: the average cost method or the FIFO method (FIFO method available when you purchase the Advanced Inventory add-on module.)
QuickBooks Desktop has batch invoicing capability. This feature allows you to invoice multiple customers at the same time. QuickBooks Online does not offer this feature.
Industry-specific versions available
QuickBooks Desktop offers industry-specific features for businesses that fall into one of the following industries: General Business, Contractor, Manufacturing & Wholesale, Professional Services, Retail & Nonprofit. QuickBooks Online does not offer industry-specific features.
QuickBooks Online vs. Desktop Pricing
QuickBooks Online Product Comparison Chart
QuickBooks Online is offered in three monthly subscription plans:
|Monthly Retail Cost|
|Number of Users|
Intuit does a great job of running promotions throughout the year that may significantly reduce your purchase price. Click here to receive up to 50% off QuickBooks Online.
It is not like QuickBooks Desktop where you make a one time payment in full for the product. As you can see from the chart, the 3 plans differ not only in retail cost and # of users but also in the following two key areas:
- Accounts Payable: the ability to enter and pay bills is only available with the Essentials and the Plus subscriptions. It is not available with Simple Start.
- Inventory: tracking and managing inventory is only available in the Plus subscription. It is not available in Simple Start or Essentials.
The QuickBooks Desktop product line has four options at different price points: Mac, Pro, Premier, and Enterprise. Here’s how their pricing compares:
QuickBooks Desktop Product Comparison Chart
|Number of Users|
|Create business plan using your QB data|
*Note: Although Quickbooks Desktop is a one-time purchase, you will need to purchase an upgrade at least every 3 years to continue using Quickbooks support, Intuit Payroll, and Intuit Merchant Services.
QuickBooks Premier and Enterprise offer industry-specific versions of QuickBooks. Enterprise allows you to include up to 30 users, which makes it suitable for medium-sized or fast-growing small businesses. If your business falls into one of the following industries, you should consider purchasing one of these QuickBooks Desktop products in order to take advantage of the industry-specific features that are not available in QuickBooks Pro or Mac:
- General business
- Manufacturing & Wholesale
- Professional Services
QuickBooks Mac and Pro offer similar features. The primary differences between them are the maximum # of users and the platform that they operate on (Pro operates on PC; Mac operates on Mac). I recommend these two products to most small businesses because when compared to similar products you can’t beat the features these products offer for the price.
QuickBooks Online offers the following three subscription levels:
- Simple Start
Ease Of Setup: QuickBook Online vs. Desktop
One of the great things about QuickBooks (both Desktop and Online) is that you don’t have to be an accountant in order to set up or use the program. Whether you are using QuickBooks Online or QuickBooks Desktop, this process should take no more than 20 minutes to complete; provided you don’t have any historical information to bring over.
Getting Your Bank Account Transactions Into QuickBooks
Once you have completed the initial setup, both QuickBooks Online and QuickBooks Desktop allow you to download your banking transactions from your bank’s website directly into your QuickBooks account. In my experience, this process is a lot quicker to do in the Online product than it is in the Desktop version.
Setting Up Your Company
The company file setup process is basically the same for both QuickBooks Online and QuickBooks Desktop. The express setup takes about 5-10 minutes and requires just some basic company information. The more in-depth set-up may take about 1-2 hours; depending on whether or not you are bringing data over from another accounting system. In addition to providing basic company information, you will need to answer a few questions about how you will manage your business. I recommend you spend the few extra minutes upfront and complete the in-depth setup process. The more in-depth setup process will provide you with a more customized company file setup that will meet your specific business needs.
Ease Of Use: QuickBooks Online vs. QuickBooks Desktop
Both QuickBooks Online and QuickBooks Desktop are very user friendly. Prior to 2013, I would not have said that about QuickBooks Desktop. However, in 2013 there were some major changes to the QuickBooks Desktop interface which made it much more user friendly than it had been in previous versions. This was partly due to the fact that the online version was a much cleaner, easier program to navigate, and Intuit decided to apply some of those same features to their legacy desktop product.
Both QuickBooks Online and QuickBooks Desktop products include the following user friendly features:
- Organized menus that allow you to quickly find what you are looking for:
- Left icon bar that you can customize with your favorite shortcuts:
- Keyboard shortcuts commonly used in Microsoft products (Ctrl C, Ctrl V)
If you are currently using QuickBooks Desktop, the same QuickBooks terminology will translate to QuickBooks Online. However, you will have a bit of a learning curve when it comes to navigating within the program since it is very different from QuickBooks Desktop. If you have never used QuickBooks, you will most likely get up-to-speed pretty quickly on either product that you choose.
Customer Support: QuickBooks Online vs. Desktop
1. In-Product Help
In-product help options are resources available within both QuickBooks Online and QuickBooks Desktop under the Help menu:
Knowledgebase (Help menu) – This is one of my favorite resources because it the quickest way to get answers to questions like, How do I enter a check? or How do I create an invoice?
Video Tutorials – a library of videos that you can access from the Help menu. These videos provide a quick way to visualize step by step how to do something in QuickBooks. They typically run between 1-10 minutes long.
Be sure to check out 39 Free QuickBooks Online Tutorials by Fit Small Business. This is a free course that includes both video & written step by step instructions. Best of all, it’s free!
2. Phone & Chat Support
Phone/chat support is available for both QuickBooks Online and QuickBooks Desktop. Unfortunately, the quality of support that you receive may not always be good. I have had better results with chat support than I have with telephone support. In addition, support for Online is always free. Desktop support is only free for the first 30 days. After 30 days, you will have to purchase one of the support plan packages.
Here are a couple of situations to help you determine whether to use chat support or telephone support:
- If you’ve encountered an error message that is preventing you from using your QuickBooks file then I would call the support line for assistance.
- If you’ve got a billing question then I would use chat support.
3. Certified Advisers
Certified QuickBooks ProAdvisors are accounting professionals who have certified in one or more QuickBooks products. There are a number of ProAdvisors who do not like the QuickBooks Online product and therefore do not support it. You will find more ProAdvisors that are certified in the QuickBooks Desktop product line than QuickBooks Online.
ProAdvisors are not Intuit employees. They are independent contractors and depending on experience, will generally charge $25/hr & up for their services. The more education and experience they have, the more they will charge.
With that in mind, I recommend hiring a ProAdvisor for the following types of services:
- To review your company file setup prior to entering transactions.
- To provide face to face training on how to properly use QuickBooks
- To perform a periodic review of your financial statements. I recommend you set this up on a monthly or quarterly basis.
Check out how to find a QuickBooks Proadvisor for tips on what to look for when hiring a QuickBooks Pro.
How To Get Started
If you’d like to try QuickBooks Online before you buy it, you’ve got a couple of options:
Option 1: Go for a test drive.
This will give you access to a sample company file that already has QuickBooks data in it. You are able to navigate around the program and practice entering transactions like invoices and checks. Once you close out of the file, it does not save your work. To access the test drive, click here and follow the on-screen instructions.
Option 2: Sign up for a 30-day risk free trial.
A free trial (sign up here) will allow you to:
- Create your company file using your own data
- Access all of the features available
- After 30 days, you can subscribe by simply providing your billing information
- If you decide not to subscribe you will have read-only access to your data for 90 days after the trial period has ended.
Since QuickBooks Online is a cloud-based product, there is no software to install. If you don’t need to try a trial and are ready to get started with QuickBooks Online, just click here. To get your business up and running quickly, check out our free QuickBooks Course. It includes step by step instructions to help you get your business set up in no time.
Remember, if you do purchase QuickBooks Desktop or QuickBooks Online and later decide that it is not the right solution for you, there is a 60-day money back guarantee.
To get started with QuickBooks Desktop, click here.
Bottom Line: QuickBooks Online vs. Desktop
Whether you decide to purchase QuickBooks Desktop for its extensive inventory tracking capabilities or QuickBooks Online for its ease of use, you won’t regret it. QuickBooks Desktop and QuickBooks Online are both great products that millions of small business owners rely on everyday to keep track of their day to day finances.