ReceptionHQ is a virtual receptionist and telephone answering service provider for small businesses. We compiled ReceptionHQ reviews from around the web to determine what customers think about the company and compared the most common pricing options for small business owners.
For an in-depth comparison of the top three telephone answering services for small businesses, read our answering service buyer’s guide.
ReceptionHQ Customer Reviews
Summary of ReceptionHQ Customer Reviews
There weren’t a lot of user reviews of ReceptionHQ, but the ones that we did find were mainly positive. Here’s what we found:
What ReceptionHQ does well:
Users who recommend ReceptionHQ said that they find the virtual receptionist services very efficient. Users also mentioned that the company provides a great customer experience and are consistent with the quality of their service.
What ReceptionHQ does not do well:
Users who left negative reviews mentioned experiencing some added charges to their monthly billing. It is notable, however, that negatives reviews are rare and users really liked ReceptionistHQ’s services in general.
Most Helpful Positive Review
A user who left a positive review on the review site Clutch said that they have not encountered any problems with ReceptionHQ so far. He said that he tried ghost calling to see how the receptionists perform, and they have been great with answering calls clearly and concisely. All their calls are properly answered or transferred, messages are forwarded in a timely manner, and no call has been missed. The user was also very happy about the excellent customer support.
Most Helpful Negative Review
A user who left a negative review on Clutch said that the only problem they encountered with ReceptionHQ was the extra service fees charged to their billing. However, he mentioned that this was resolved later on with the help of a customer support representative.
ReceptionHQ Reviews From Users Around the Web
Here are a few other resources for finding helpful ReceptionHQ reviews from customers. We rated the review sites on a scale from poor to excellent based on how trustworthy and useful the reviews seemed.
|*Average rating as of date article was written: August 14, 2017|
ReceptionHQ has three plans most suitable for small businesses ranging from $50 to $135 per month. The main difference between the packages is the number of calls allocated in each.
|Additional Charge Per Call|
Unlike other virtual receptionist and call answering services that allocate number of minutes per month, ReceptionHQ counts the numbers of calls instead.
The main benefits of using the services of ReceptionHQ include:
- Users can link both their landline or mobile numbers.
- Upon signing up, users will be given immediate access to the online portal, where they can fix their call service settings such as scheduling their availability to take calls (this gives the users an option to instruct the virtual receptionist whether to attempt to transfer calls to them or take a message instead), choose a message transcription method (email, SMS, or both) and set-up the receptionist script.
- Users can easily upgrade and downgrade their accounts anytime through the online portal.
- New users are given a free 7-day trial with $30 worth of call answering services with no credit card details required.
Compare ReceptionHQ Competitors
Not sure if ReceptionHQ is the right small business virtual receptionist and telephone answering service provider for you? Check out our in-depth comparison of three top providers in our answering service buyer’s guide.