RingCentral is a feature rich VoIP phone system that is made for medium sized businesses. Users can not only make and receive calls, but also use functions such as call diverting, callback and call conference through their internet connection.
We complied reviews from our own website plus user reviews from around the web to determine what RingCentral customers think about the company. We also compared the most common pricing options for small business owners.
RingCentral Customer Reviews
Call Quality: Good
Customer Service: Average
Summary of User Reviews
We scoured hundreds of reviews and found that RingCentral has generally positive ratings. Here’s what we found:
What RingCentral does well:
Customers said they were pleased with RingCentral’s range of features. The system has all the features that a small business would need for their phone system, such as caller ID, call routing, call forwarding and callback.
What RingCentral does not do well:
Customers were very disappointed with RingCentral’s customer service. According to several users, RingCentral had very long phone queues and their email support also had long response times.
Most Helpful Positive User Review
“We have 6 offices, approximately 20-25 RingCentral phones. We are a property management company in a college town so many of our customers and prospective customers are college-aged. Pricing is very reasonable & RingCentral is always adding features. They definitely are keeping up with the times. Here are some of our favorite features:
Business SMS – Love to be able to text our customers from our desktops using our same RingCentral business phone numbers
Gmail Extension – We use Google products for our business. RingCentral now integrates with Google. We can sync our Google contacts with RingCentral and now we can text or call right from Gmail, which we have open all day anyway. We liked the smartphone but this tighter integration makes it that much easier.”
— Eric Dainton
Most Helpful Negative User Review
“Absolutely the worst customer service I personally have ever experienced. I have spent almost seven hours over the last few months trying to return two packages, one that we did order by mistake and the other they sent after a confusing conversation with our comptroller.
They charge us a return fee and say that it will be waived after the return ticket has been processed, and two of the three times they have said it, they have never waived the $25.00 fee. (I am now waiting on the third.
We have a business account with them and they continually assure us that they will call us right back, never happens and they also say we will send an email, again, never happens. I will not even begin to get into the service itself, as that is another story.”
— SW Snow
Other RingCentral User Reviews From Around the Web
Here are a few other resources for finding helpful RingCentral customer reviews. We rated the review sites on a scale from poor to excellent based on how trustworthy and useful the reviews seemed.
*Average rating as of date article was written: Jan. 17 2017
How We Determined Quality of User Review Websites
- PCMag uses contributor reviews instead of customer reviews. The reviews cover the pros and cons of the product fairly and thoroughly.
- TrustPilot has several reviews on the service, although the website does not confirm and verify the accuracy of the reviews.
- TopTenReviews consists of a contributor review. The reviews are usually fair and informative, although the views of one person don’t necessarily speak for all consumers.
|Price per month||$19 per user||$34 per user||$44 per user|
|Toll-free minutes||1,000 minutes||2,500 minutes||10,000 minutes|
|Online meeting capacity||4 people||25 people||50 people|
|Automatic call recording||No||Yes||Yes|
RingCentral has three plans: Standard, Premium and Enterprise. All three plans have a 30-day free trial so businesses can try the service without committing to it. Aside from these plans, business can also take advantage of add-on features like vanity numbers and virtual numbers for an additional fee.
Best Pricing Option for Small Business Owners
The Standard plan is more than enough for most small businesses. Aside from the ability to make an unlimited number of calls, you will also have access to caller ID, callback and call forwarding. You will only need to upgrade to the Premium plan if you have several locations and want to take advantage of the Premium plan’s large-scale conferencing features.