RingCentral and 8×8 are not only two of the top VoIP phone service providers for small businesses, but they are two of the best for third-party integrations. You can take advantage of their integrations with programs like Outlook, Gmail, Salesforce, ZenDesk, and others to make calls, access customer information, and generate reports from call logs. In this guide, we’ll compare RingCentral vs 8×8 including their price, features, ease of use, and customer support.
If you’re looking for a comparison of even more alternatives to RingCentral, check out our guide here.
RingCentral vs 8×8: Who Wins?
We recommend RingCentral because of their comprehensive list of standard features and relatively competitive per user pricing, but with the caveat that 8×8 might work out to be more cost effective for your business if you make a lot of international calls.
RingCentral vs 8×8 VoIP Phone Provider Summary Table
|Best For||Small businesses who need a full-featured service, including a toll-free number, and whose calling needs exceed 250 minutes/month||Small businesses who use a lot of long distance minutes in a month to those countries included in 8x8’s top two pricing tier packages|
|Ease of Setup and Use|
|Mobile App||iOS and Android||iOS and Android|
|Pricing||No activation fee|
|$39.99 activation fee
|Free Trial||Yes, 15 days for up to 5 users and 50 minutes of use||30 days|
When RingCentral Beats 8×8
RingCentral is an industry leader in VoIP phone service for small businesses. Many of the features that come standard with RingCentral are also available from 8×8, but added features like unlimited video meetings, the range of available third-party app integrations, and unlimited calling within North America included with all pricing packages make RingCentral our recommendation over 8×8 for most small businesses.
However, for businesses who make a lot of international calls, 8×8 may add up to be the more cost effective service because of the countries they include in their top two tiers of pricing packages. With RingCentral’s international rates starting at $0.039/minute, call time can quickly add up.
When 8×8 Beats RingCentral
For businesses who make a lot of calls outside of North America, 8×8’s service may prove to be more cost efficient vs. RingCentral despite higher per user fees. Their top two pricing tier packages, Unlimited and Global, include unlimited calls to either nine or 40 of their top destination countries, respectively.
For international calls outside of these destinations, 8×8’s rates are more cost effective as well — starting at $0.034 per minute versus $0.039 for RingCentral.
8×8 is also compliant with federal data collection and storage regulations like HIPAA, PCI, and FISMA, making it suitable for industries like healthcare and ecommerce where this is required.
In-Depth Review: RingCentral vs 8×8
Ease of Setup/Use
Because RingCentral and 8×8 are cloud-based VoIP services, they are hosted by the provider. This means that there’s no costly or complex PBX hardware for your business to invest in or manage; all you need is high-speed internet access and your VoIP phones to get the service running.
After you connect your phones to your network, a web-based administration tool will guide you through the rest of the setup process. Because the administration is centralized and in the cloud, you can access it remotely to monitor, manage, and make any adjustments to your business’ phone service on the fly. Assign extensions to your employees, manage your auto-attendant, record an updated greeting, or configure any of your service’s other features from anywhere with an internet connection.
Your employees will have remote access to the tools that are made available to them as well, so they can use their softphone (software that enables you to use your computer as a phone) or check their voicemail on the road.
Both RingCentral and 8×8 offer personal assistance and online resources to help guide you through the setup process. We’ll discuss some of those options below.
RingCentral has a condensed and easy-to-follow user portal. The graphical interface makes it easy to navigate and complete tasks like setting up the auto attendant (pictured below). We also liked that you can watch “how to” videos directly from the interface, so you don’t have to sift through support articles on their website as you’re setting everything up.
8×8’s partnership with your business begins with a 30-60 minute phone call to introduce you to their service, its features, and to help you to configure them to maximize how your business uses them.
Customer support representatives are also available to assist you should you have any issues during the setup process, or you can find video setup guides in their comprehensive online knowledge base.
RingCentral and 8×8 both offer most of the same call management features that will help the day-to-day operations of your small business. Many of these features used to only be available to businesses who invested in an enterprise-level PBX system, but the advancements of VoIP technology have made them more accessible to smaller businesses.
Some of these standard features include:
- Web-based system administration
- Hold music
- Call forwarding
- Conference bridge
- Caller ID
- Call blocking
- Call waiting
- Call transfer
- Ring groups
- Share one line on multiple phones or devices
- Voicemail to email (audio file)
Another feature RingCentral and 8×8 both specialize in is third-party integrations. Both services can integrate with Outlook, Salesforce, and ZenDesk, for example, so you can make or receive calls using a widget straight from the program. The widget will even scan Salesforce or Zendesk for client information as you make or receive a call.
RingCentral also integrates with Gmail, Office365, Desk.com, and Dropbox among others.
For the small business owner who won’t have the time or resources to dedicate to setting up, managing, or troubleshooting their virtual phone system, it just has to work. And when it doesn’t, a resolution needs to be within easy reach.
Both services offer some form of an online knowledge base for more self-sufficient users as well as multiple channels to connect with them through for issues that require more individual attention.
The Bottom Line
However, this should be weighed against 8×8’s unlimited international calling to select countries and RingCentral’s tiered customer support model where smaller businesses may receive less personal care and/or only be able to access offshore support.
That said, their per user pricing is relatively competitive with 8×8 and their service delivers a comprehensive suite of features for the price.