SalesforceIQ is an out-of-the-box CRM software solution. It provides small businesses with a simple CRM program that tracks and analyzes day-to-day interactions with their customers.
SalesforceIQ is geared towards small businesses and is the more basic version of Salesforce, an advanced CRM program for enterprise businesses.
We complied reviews from around the web to determine what SalesforceIQ customers think about the company. We also compared the most popular pricing options for small business owners.
SalesforceIQ Customer Reviews
Summary of SalesforceIQ Customer Reviews
We scoured hundreds of reviews and found that SalesforceIQ has generally positive ratings. Here’s what we found:
What SalesforceIQ does well:
Users who liked SalesforceIQ found that it was easy to integrate the CRM with their email marketing software. Positive reviewers also cited the ease of use as a plus.
What SalesforceIQ does not do well:
Negative reviews said that SalesforceIQ is very basic and can only generate simple reports. This is unlike other CRM programs which give you powerful reporting to easily get the specific data that they need.
Most Helpful Positive Review
One user who gave a positive review said that for someone who relies heavily on email to grow business relationships, SalesforceIQ is a good choice. She particularly cited that the program helps her identify new business prospects, prevents prospects from getting lost and buried in her inbox, and reminds her which contacts to make follow-up calls with. The user also liked using the iPhone application as it helps in scheduling emails and tracking email read-receipts.
Most Helpful Negative Review
One user who left a negative review said that the quality of customer service is fine until you pay. He encountered a problem using the system and found it difficult to contact an agent live. Instead, he received an email with inefficient workarounds of the current problem and got an offer to switch to a more expensive version of the software.
SalesforceIQ Reviews From Users Around the Web
Here are a few other resources for finding helpful SalesforceIQ reviews from customers. We rated the review sites on a scale from poor to excellent based on how trustworthy and useful the reviews seemed.
|User Review Website||Average Rating||Number of Reviews||Quality of Reviews|
|G2 Crowd||3.7 out of 5||44||Excellent|
|Capterra||4.5 out of 5||81||Good|
|GetApp||4.69 out of 5||81||Fair|
How We Determined Quality of User Review Websites
- G2 Crowd has excellent quality reviews from verified users, and asks specific questions that most respondents gave well thought out answers to.
- Capterra has good quality reviews and also verifies its users. It uses simple segregation of answers making reviews easy to digest. The site also has a lot of recent reviews.
- GetApp has good quality reviews of the product. The users also gave well thought out answers to the information requested. However, most of the reviews are not recent.
SalesforceIQ has 3 subscription options, ranging in price from $25 – $125 per month and paid annually. The main differences between the plans are the number of users, website integration capability and the provision of sales and activity reports.
In the chart, we compared a few of the most important features between the three plans that we feel are mostly considered by small business owners.
Best Pricing Option for Small Business Owners
The best option for small businesses depends on the level of functionality you need. The Starter plan is ideal for new small businesses with 5 or less employees who need a CRM program to help them manage their customer data. The Growth option, is best for small businesses who are looking for more advanced features such as better dashboard customizability and ability to generate sales and activity reports.