ShopKeep is a comprehensive, cloud-based point of sale system that allows merchants to ring up sales, email or print receipts, and track inventory using an iPad.
We compiled reviews from our own website plus looked at user reviews from around the web to determine what ShopKeep customers think about the company. We also compared the most popular pricing options for small business owners.
ShopKeep Customer Reviews
Overall Experience: Great
Ease of Use: Great
Customer Service: Good
Summary of ShopKeep Reviews
We scoured hundreds of reviews and found that ShopKeep has generally positive ratings. Here’s what we found:
What ShopKeep does well:
Positive reviewers liked that ShopKeep was easy to use even for the not-so-tech savvy. Additionally, it gave them no problems when it came to training employees to use it. It’s basic enough for new small businesses, but it has enough features (such as tracking inventory, monitoring staff hours, etc.) for long-time small business owners as well.
What ShopKeep does not do well:
Negative reviewers felt that ShopKeep was unclear about their payment options. Some users thought they made it clear that they wanted a month-to-month contract, but they were still given an annual contract in the end. It resulted in a lot of misunderstanding and requests for contract cancellations.
Most Helpful Positive User Review
“I operate a mobile coffee truck business and ShopKeep makes it super easy to keep everything up to date & to see what we make each day & what time frame works the best to be out. I love how easy it is to pull reports of what each day consists of! Anytime I have a hard time figuring things out or have a problem they’re super easy to work with to help solve the problems. I work with lots of volunteers daily & training them on the system is super easy for them to pick up because it’s so easy to navigate. Beyond thankful for how simple it is to make business happen!”
Most Helpful Negative User Review
“I asked the Shopkeep rep to sign me up. He said there is an annual option and a monthly option. I specifically said I wanted to pay per month. He understood this as pay per month on an annual contract! Now I’m stuck with Shopkeep for a year. They did send me a contract to sign, but being at my place of business on a very busy day, I didn’t take the time to read it (that’s my mistake). But he didn’t even mention that there’s an option for monthly payment on an annual contract vs the plain monthly payment option. I made the assumption, trusting his politeness. I’m giving everyone a warning to watch out with this company.”
Other ShopKeep Reviews From Users Around the Web
Here are a few other resources for finding helpful ShopKeep reviews from customers. We rated the review sites on a scale from poor to excellent based on how trustworthy and useful the reviews seemed.
|Review Website||Average Rating||Number of Reviews||Quality of Reviews|
|Trustpilot||8.6 out of 10||114 reviews||Good|
|Software Insider||9.3 out of 10||7 reviews||Good|
|Software Advice||4.5 out of 5||165 reviews||Fair|
*Average rating as of date article was written: March 1, 2017
How We Determined Quality of User Review Websites
- Trustpilot has a lot of recent reviews. However, they don’t segregate the details of each review, which makes it more difficult to skim and calculate what the software does best at first glance.
- Software Insider includes length of use which can help an inquiring customer determine reliability. They also provide a visual breakdown of the reviews which helps to determine what type of businesses typically use the software.
- Software Advice breaks down stars into significant values like ease-of-use, customer support, and value for money, and has a specific section for reviewers to give advice.
$69 / month
$59 / month
iOS 7 / above
(Inventory tracking, staff monitoring,
credit card payments, real time sales reports)
(Primary integrations include Paypal, Quickbooks and AppCard)
(iPad mount, cash drawer, receipt printer, barcode scanner etc.)
24/7 phone, email and chat support
They offer a 14-day free, full-featured trial. After that, you can call ShopKeep directly for a personalized quotation from one of their Point of Sale Specialists. Your final cost will be your monthly payment plus the cost of your hardware package.
The cheapest hardware package will be a one-time fee of $198 for a basic iPad enclosure with a built in credit card reader. You will have to purchase the iPad yourself, which will cost you upwards of $300. For more hardware prices and detailed packages, you can check out ShopKeep’s hardware page.
Credit card processing fees are also not included in the pricing. But unlike other POS service providers like Paypal Here and Square Register who include merchant accounts in their package, ShopKeep allows you the option of choosing a merchant account provider that suits your needs.
Best Pricing Option for Small Business Owners
Final pricing will depend on your needs. If you want more flexibility, go with the month-to-month option. If you want to save money ($10 per month), go for the annual option. Just make sure to clarify the terms of your payment contract with your Point of Sales Specialist.