In this guide we give an in depth comparison of Square vs. ShopKeep, and give you our recommendations for when to use each system.
Best For Most Small Businesses: Square POS
If you are doing less than $10,000/month in credit card sales, we recommend Square Register. Square charges a higher credit card processing fee (2.75%) than you can get when using Shopkeep. However, there is no monthly service fee as there is with Shopkeep ($69/month). This makes Square Register the cheaper option for businesses processing less than $10,000/month in credit card sales.
Businesses processing more than $10,000/month in credit card sales: ShopKeep
If you are doing more than $10,000/month in credit card sales, you might also consider ShopKeep. ShopKeep offers more features than Square Register. They also allow you to choose your own merchant account provider. That can get pretty complicated, but can also save you money on credit card processing fees.
Square Register vs. Shopkeep Comparison Table
Best Used By
Businesses that want a cheap payment processing system with basic functionality.
Free (Credit card processing fee per swipe)
Credit Card Processing Fees
merchant accounts (Approx. .75% Debit Card and 2.1% credit card with Payline Data)
Have to use Square. 2.75% flat fee for debit and credit cards.
Hardware Cost per Register
Depends on quality
$1000 -$1400 Depends on quality of products/whether they are wired/wireless
Always Free (other than credit card processing fee)
iPad’s with iOS 7.0
iOS 8 or above (not compatible with 1st generation iPads)
Manage/track up to 10,000 items, low-inventory alerts, raw ingredient tracking, future order estimates
Unlimited products, basic inventory tracking, low inventory alerts
User Permissions, Time-Tracking, and productivity reports
Track sales history, capture customer info, build contact list
Integration with Accounting Software
Third-party integration with QuickBooks and Xero
24/7 Phone and email support. Live chat support during business hours, knowledge base, community forum
Poorly rated M-F 6-6 (PST) phone and email support. Also, self-help portal.
Square vs. Shopkeep In Depth Review
Square does not have a monthly fee, but has a higher processing rate. ShopKeep let’s you shop around to find the cheapest processing rate, but has a $69 monthly service fee/per register. Our analysis shows that once you are processing above $10,000 per month the lower rate you can get on credit and debit card processing with Shopkeep, offsets the $69 per month fee for Shopkeep.
Square: Square does not have any monthly fees. Square makes up for this by having a higher debit and credit card processing fee than you are going to be able to get with ShopKeep.
Square: If you are trying to get ahold of Square to try to resolve an issue, your chances are pretty hit-or-miss. Technically, Square has phone support available M-F from 6am – 6pm CST. However, their customer support reviews over the years have been less than stellar, although there are reports that things have gotten better in the last several years.
Square: Square has much more basic inventory management capabilities. You can add unlimited products, track how many you have in stock, and set low inventory alerts. That’s the extent of Square’s inventory tracking however. There is no raw ingredient tracking and you do not have any purchase order/creating capabilities.
Shopkeep: Shopkeep allows you to set user permissions so you can give certain employees more or less access to the system than others. If you use ShopKeep you will not need another time tracking system. The system allows employees to click in and clock out and allows you to import that data into your accounting software for payroll purposes. You can also run sales reports based on employee which allows you to track who is producing for you and who isn’t.
Square: Square has user permissions settings and that’s it.
Customer Relationship Management (CRM):
The Bottom Line:
If you are doing less than $10,000 in credit and debit card sales a month, and just want basic payment processing, then Square is the way to go. If you are doing more than $10,000 a month in credit and debit card sales, and/or want employee time tracking, advanced inventory management, and customer tracking tools integrated into your POS then ShopKeep is the clear winner.