Squarespace is a website builder that allows small business owners to create, launch and maintain a website without any technical knowledge. We compiled Squarespace reviews from our own website plus user reviews from around the web to determine what Squarespace customers think about the company. We also compared the most common pricing options for small business owners.
Squarespace Customer Reviews
Ease of Use: Good
Customer Service: Great
Summary of User Reviews
We scoured hundreds of reviews and found that Squarespace has generally positive ratings. Here’s what we found:
What Squarespace does well:
Users who gave Squarespace a positive review said that the service was easy to use. They were happy with the fact they could make modern and professional-looking websites without knowledge of coding or HTML.
What Squarespace does not do well:
Users who gave a negative review cited Squarespace’s slow customer service. They also complained about the fact that Squarespace only offers email support.
Most Helpful Positive User Review
“As someone who is relatively new to blogging, I was worried about making the switch from Blogger to Squarespace as I didn’t have much experience in designing my own website and just in general, I wasn’t sure whether it was too soon to change. How wrong was I! I could not be any happier with my switch to Squarespace, It’s the best decision I’ve made in blogging so far. My blog looks professional and sleek with a clear layout that is visually pleasing and easy to navigate.”
— Jasmine Harding
Most Helpful Negative User Review
“I had heard about Squarespace and thought about trying it out, but even trying to register and login was a nightmare from the very beginning. Customer service was only via email, and it was slow (although to their credit they posted a banner saying that they were having technical problems and should expect delays.)
I never even really got the chance to explore the functionality of the different templates because the intro experience was completely jacked up. I will never give them any of my business!”
— Colin Bridges
Other Squarespace User Reviews From Around the Web
Here are a few other resources for finding helpful Squarespace customer reviews. We rated the review sites on a scale from poor to excellent based on how trustworthy and useful the reviews seemed.
*Average rating as of date article was written: Feb. 23, 2017
How We Determined Quality of User Review Websites
- G2 Crowd has several reviews on the service. Each user is asked what they liked and didn’t like about the service to ensure that reviews are fair and unbiased.
- PCMag has a staff review of Squarespace on its website. The review is detailed and informative, but one person’s perspective does not speak for everybody.
- Merchant Maverick also has a detailed staff review on Squarespace. Users can post comments at the bottom of the staff review to share their experience with the service.
|Personal||Business||Basic Online Store|
|Pricing per month||$16||$26||$30|
|Number of Pages||20||Unlimited||Unlimited|
|Free Custom Domain?||Yes (ex. www.yourwebsite.com)||Yes (ex. www.yourwebsite.com)||Yes (ex. www.yourwebsite.com)|
|eCommerce Transaction Fees||3%||2%||None|
|Analytics||Website Analytics||Website Analytics||Website and Commerce Analytics|
|Inventory and Order Management||No||No||Yes|
Squarespace has 4 plans ranging from $16 to $46 per month. Its Personal and Business plans are their general industry plans while the Basic Online Store and Advanced (not included in table) plans are specifically for online stores. As its name suggests, the Personal plan is geared more towards individuals who want to create a blog-like website for their hobbies, ideas or causes. The Business plan is for businesses and organizations that provide services (no selling involved). The Basic Online Store plan is for small businesses that want websites focused on selling products online. Unlike the Personal and Business plans, Squarespace does not charge a fee for each online transaction made on your website with the Online Store plan.
Best Pricing Option for Small Business Owners
The best plan for your business depends on what kind of business you run. If you are a charitable organization, or a professional services type of business, the Business plan is the best choice for you. This plan will provide you with a professional email and unlimited pages for your website. However, if you want an online store, then the Basic Online Store plan is a better choice with its zero transaction fees and fully-functioning mobile checkout.