This article provides information on Sugar CRM reviews and pricing. Sugar CRM is a customer management (CRM) software solution. It provides small businesses essential functionalities to streamline their CRM needs such as sales-force automation and customer service and support.
We compiled user reviews from around the web to determine what Sugar CRM customers think about the company. We also compared the most popular pricing options for small business owners.
Sugar CRM Customer Reviews
Overall experience: Great
Ease of use: Good
Customer service: Good
Pricing: Above average
Summary of Sugar CRM Customer Reviews
We scoured hundreds of reviews and found that Sugar CRM has generally positive ratings. Here’s what we found:
What Sugar CRM does well:
Users who liked Sugar CRM cited the great customizable functions as a great help in running their CRM programs. With the module builder feature, customizing and creating new modules fit for the company needs is made easy and convenient.
What Sugar CRM does not do well:
Negative reviews cited some inconvenience and additional learning curves when migrating to new updates. Reviews also cited difficulties in integrating Sugar CRM with other softwares such as marketing, collaboration and project management programs.
Most Helpful Positive Review
One user from G2 Crowd who gave a positive review was impressed with the built-in module builder as it allows their organization to customize the program to best fit their CRM needs. She cited the efficiency of both the backend and program aesthetics customization. Furthermore, the user was also happy with the program feature to modify the way they see their sales volume giving their company a good window in seeing their sales funnels from different angles.
Most Helpful Negative Review
One user from G2 Crowd who gave a negative review said that the program proved to be inconvenient to use after an update. According to her, some features were changed in terms of functions and the steps it takes to create a task, which added more time navigating through the program.
Sugar CRM Reviews From Users Around the Web
We looked for existing resources of reviews about Sugar CRM from customers around the web. We rated the review sites on a scale from poor to excellent based on how trustworthy and useful the reviews seemed.
|User Review Website||Average Rating||Number of Reviews||Quality of Reviews|
|G2 Crowd||3.3 out of 5||122||Excellent|
|Trust Radius||3 out of 5||106||Great|
|Capterra||3.5 out of 5||77||Good|
How We Determined Quality of User Review Websites
- G2 Crowd has excellent quality reviews from verified users, and asks specific questions that most respondents gave well thought out answers to.
- Trust Radius provides great quality reviews and verifies its users. They also provide particular areas for the reviewers to provide insights to where most respondents gave informative answers. However, the site doesn’t have much recent reviews.
- Capterra has good quality reviews and also verifies its users. It uses simple segregation of answers making reviews easy to digest. The site also has a lot of recent reviews.
Sugar CRM Pricing
|Sugar Professional||Sugar Enterprise||Sugar Ultimate|
|Pricing||$40 user/ month billed annually|
|$65 user/ month billed annually|
|$150 user/ month billed annually
|Concurrent Customer Service Portal Users||N/A||100||100|
|Sugar On-demand document storage||15 GB||60 GB||250 GB|
|Sugar On-demand Sandbox||0||2||5|
|Customer Support||Phone Support||Support Automation||24x7 support,
Assigned technical account manager
Sugar CRM has 3 edition options, ranging in price from $40 – $150 a month and paid annually. The main differences between the plans are the numbers of provided customer service portals, storage size for document storage and the provision of Sugar On-demand sandbox. Differences also vary on type of customer support provided by Sugar based on the edition purchased by the user.
In the chart, we compared a few of the most important features between the three plans we feel are most suitable for small business owners.
Best Pricing Option for Small Business Owners
The Sugar CRM program is more geared towards providing CRM solutions to enterprise businesses than small business owners. However, for small business owners who want to use this software can opt for the Sugar Professional Plan. The basic plan has all the necessary functions to automate and streamline customer service operations and system. Sugar CRM’s price point, however, is higher than the other CRM softwares catering to small business owners in the market.