UpCounsel is a lawyer matching service that allows clients to get proposals from lawyers in the company’s database. We compiled user reviews around the web to determine what UpCounsel customers think about the company. We also compared the most common pricing options for small business owners.
For an in-depth comparison of three top legal service providers, read our legal service buyer’s guide.
UpCounsel Customer Reviews
Summary of User Reviews
We scoured hundreds of reviews and found that UpCounsel has mainly positive reviews. Here’s what we found:
What UpCounsel does well:
Based on all positive reviews, UpCounsel is a value-for-money service that allows clients to acquire legal services without having to pay huge law firm fees. They also have corporate clients who gave out positive reviews on their excellent service. Based on the user reviews, it seems that the lawyers that match up with clients generally serve them well in regards to their legal issues.
What UpCounsel does not do well:
There are only a few negative reviews of UpCounsel online. Most of the complaints stem from guarantees and warranties without any evidence of resolution. Others complained about the errors made by some of the lawyers they matched with.
Most Helpful Positive User Review
One review from FeaturedCustomers.com was from an SVP and General Counsel. He says that UpCounsel provided lawyers that had big-firm expertise with more reasonable rates. They helped the client fill important gaps that were overlooked by bigger firms. Having immediate lawyers on hand also helped him save time and energy in terms of work.
Most Helpful Negative User Review
One reviewer on Facebook said that the lawyer assigned to him was assigned a basic task. According to the client, the service was disappointing due to the errors made by the lawyer. He does not recommend UpCounsel, citing that they do not have a clear vetting process for the lawyers they match clients with.
Other UpCounsel User Reviews From Around the Web
Here are a few other resources for finding helpful UpCounsel customer reviews. We rated the review sites on a scale from poor to excellent based on how trustworthy and useful the reviews seemed.
UpCounsel has flexible pricing options. They have two options; fixed and hourly rated. Hourly services can be as low as $125 and as high as $350 per hour. Fixed rate prices range from $600 to $5000. In the chart below, we listed a few of the most popular options that UpCounsel offers.
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