Focus: Providing VoIP to small businesses
Company Type: Privately held
Phone: (888) 825-0800
Customer Service: International
Main Small Business Product: VirtualPBX Anywhere Plan
Monthly Pricing: $19.99 per month for the Pro plan includes 1,000 minutes of talk time with additional minutes at $0.044 each (4.4 cents).
Annual Pricing: $19.99 per month x 12 months, plus all the features of the Pro plan. As well, annual subscribers receive 2 free VoIP phones.
Free Trial/Guarantee: Free 30-day trial (INCLUDES 50 MINUTES)
All Virtual PBX Plans Include:
- Each user having a unique phone number and voicemail.
- Unlimited local and long distance calls, both inbound and outbound.
- Free 800 number (with 300 minutes of calls included) and free internet fax.
- Ability to receive and make calls using a business number from a smartphone.
- Auto receptionists and ability to create rules for call routing including group ringing.
Better Business Bureau (BBB Rating): A+ BBB Complaint and Review History
Yelp Reviews 2014 – VirtualPBX has an overall rating of 3 out of 5 stars from 9 reviews that range in date from November 2012 to March 2014. The most common complaints are of deficiencies in the functionality of the service itself and billing problems. One such praise / critique starts: “The call quality is very good and finally migrating our little office to an integrated system that delivers voice and fax messages to email is really great. On top of saving about $275 a month…” [Read more]
Virtual PBX Phone Systems 2014 – With an overall rating of 3 out of 5 stars from 7 reviews, VirtualPBX wins praises for its customer service team while being criticized for having unreliable service. Users seem to have mixed experiences with the service. “We were with Virtual PBX for almost 2 years. Being a growing business we rely on our phones for all of our business. Over these 2 years we had issue after issue with this service. At the end we were having 2-4 hours or more a week of unexpected down time. Often our phones would…” [Read more]
VoIP-Info 2014 – VirtualPBX again has mixed reviews. With just 4 reviews in since 2014, VirtualPBX earned 2 out of 5 possible stars for overall user experience. Billing issues and reliability were mentioned multiple times as reasons for being dissatisfied with the service. ““Just cancelled my account with Virtual PBX. They arbitrarily doubled the monthly service charge without any notification. After calling to find out why my bill had doubled the response I received was ‘We had to charge more to remain competitive’…” [Read more]