Vonage Business Solutions is is an affordable, yet powerful cloud-based VoIP service that is viable for all business sizes and industries. We compiled Vonage Business Solutions reviews from our own website plus user reviews from around the web to determine what customers think about the company. We also compared the most common pricing options for small business owners.
Vonage offers business and residential services, but for the purpose of this review we will be focusing on their business solutions.
For an in-depth comparison of three top VOiP providers, check out our VOiP phone system comparison guide.
Vonage Customer Reviews
Average rating: Average
Overall experience: Average
Ease of Use: Good
Customer Service: Bad
Summary of User Reviews
We scoured hundreds of reviews and found that Vonage has a mixture of positive and negative ratings. Here’s what we found:
What Vonage does well:
Positive reviewers said that with the correct setup, Vonage’s call quality and reliability is better than other VoIP systems out there.
What Vonage does not do well:
Users who gave Vonage a negative review said that if your setup is not done right and you experience problems with call quality, trying to get a solution from customer support may be more difficult than trying to do it on your own.
Most Helpful Positive User Review
One user who gave Vonage Business Solutions a 5-star review said that compared to other VoIP services, Vonage had better quality overall, and could take heavy call flows better than other VoIPs. According to him, at first the call quality wasn’t that good, but they had tech experts in their company and once the network was reconfigured, everything went well. He advised negative reviewers who complained about call quality to seek the help of a professional to set up their network configuration.
Most Helpful Negative User Review
“If you ever thought of getting VONAGE for business DON’T. We tried to use it on our doctors office. I cannot even put into words how they have cost us hundreds and then we finally gave up and cancelled their service because THEY couldn’t transfer our number after months… THEN they not only did not take back their equipment like they said they would… THEY CHARGED US MORE. We have had their home service for YEARS but would NEVER EVER recommend their horrible business service. I will post this daily. I will make sure EVERYONE knows how horrible you are.”
Other Vonage User Reviews From Around the Web
Here are a few other resources for finding helpful Vonage customer reviews. We rated the review sites on a scale from poor to excellent based on how trustworthy and useful the reviews seemed.
|User Review Website||Average Rating*||Number of Reviews||Quality of Reviews|
|PCMag||3.5 out of 5||Staff Review||Good|
|Voip-info.org||3.8 out of 5||66 reviews||Good|
|Better Business Bureau||3.68 out of 5||Staff review||Good|
*Average rating as of date article was written: Mar. 22 2017
How We Determined Quality of User Review Websites
- PCMag has a staff review on the service. It lists Vonage’s pros and cons, as well as delve into some of its most interesting and important features.
- Voip-info.org has ample reviews on the service. Although the website is a lesser known review site, the reviews on the website are accurate and legitimate.
- Better Business Bureau is a consumer watchdog that receives and mediates consumer complaints. Users of the website can see a complaint’s progress to see how the business handles a complaint against their company.
|Price per month (1-5 lines)||$39.99 per extension|
|Price per month (6-9 lines)||$29.99 per extension|
|Price per month (10-20 lines)||$24.99 per extension|
|Price per month (21+ lines)||$19.99 per extension|
|Local and Long Distance Minutes||unlimited|
|Transcribes calls into texts||yes|
Vonage Essentials is Vonage Business Solution’s offer for small businesses. Pricing starts at $39.99 per month per extension, but discounts are available the more extensions you purchase. Getting 6-9 lines will cost you $29.99 per extension, 10-20 lines cost $24.99 per extension, while 21+ lines lowers the price to just $19.99 per extension.
The service has unlimited local and long distance minutes, and can be accessed across several platforms (pc, laptop, Android phones, iPhone). The plan includes features like Call Transcription, Monitoring, and Recording. Vonage’s services are cloud-based, meaning all information is stored online so you can access it no matter where you are.