WordPress.com allows you to create a great blog without any web design experience. We compiled WordPress.com reviews from around the web to determine what their customers think about the company. We also compared the most popular pricing options for small business owners.
Quick note: This review will focus on WordPress.com, not WordPress.org. With WordPress.org you need to download their free software and host your own blog, with WordPress.com they host the website for you. If you’re interested in creating a WordPress.org website, view this guide.
WordPress.com Customer Reviews
Summary of WordPress.com Reviews
We scoured hundreds of reviews and found that WordPress.com has mixed ratings. Here’s what we found:
What WordPress.com does well:
People who gave WordPress.com a positive review liked that it was very easy to use and offered a lot of options to beginners.
What WordPress.com does not do well:
The negative reviewers said that to get your page to where you need it to be, you had to have coding knowledge.
Most Helpful Positive User Review
One reviewer said she loves being able to create something with just a few clicks. She said the number of plugins and widgets available helped a lot in making her site more interesting and gain more personality.
Most Helpful Negative User Review
A negative reviewer said that there are a lot of widgets available but that not all of them worked. And even then, sometimes having too many options felt overwhelming. He also said that at the end of the day, he still didn’t know enough coding to find it easy to personalize his WordPress.com website.
Other WordPress.com Reviews From Users Around the Web
Here are a few other resources for finding helpful WordPress.com reviews from customers. We rated the review sites on a scale from poor to excellent based on how trustworthy and useful the reviews seemed.
|*Average rating as of date article was written: May 26, 2017|
How We Determined Quality of User Review Websites
- G2Crowd has verified reviews from actual users of the product.
- Trustpilot has the most reviews of the product, as well as a breakdown of the percentage of high and low ratings.
- PC Mag offers a short but informative look into the product. However, there are no user comments to back it up.
WordPress.com has a free service that is widely used by bloggers. However, if you want your own custom domain, you should opt for one of the paid plans. Paid plans range from $2.99 per month up to $24.92 per month (paid annually).
In all paid plans, you get more storage than the free option, plus email and live chat support, and no ads. The Business plan even has the bonus of removing the WordPress.com branding altogether to allow you to truly personalize your business website. You also get advanced customization – meaning you have full control over your website’s CSS – with the Premium and Business plans.
All themes are mobile optimized, but you only have free themes included in the Personal plan and get unlimited access to all premium themes for both the Premium and Business plans. The most notable features that the Business plan has over the other plans is the inclusion of SEO tools and the integration of Google Analytics.
Best Pricing Option for Small Business Owners
WordPress.com doesn’t offer month-to-month billing. You might want to make full use of their free option first before deciding as you can upgrade your plan anytime. If you decide to upgrade, your best option would probably be the Premium plan. You will get a huge amount of control over what your website’s look and feel will be.
Another option is to go with the free, downloadable version of WordPress.org. You can still enjoy the features of the premium plans but at a more affordable price as the software is free so you will only have to pay for hosting ($2.95 per month if you use Bluehost). It may be a bit more difficult to set up, but we walk you through how to do it in our step-by-step guide.