Zoho Books is an accounting service that allows small businesses to manage their books, send invoices and process payments all in one system.
Zoho has many different online productivity tools; however, in this article we will be focusing on the company’s bookkeeping services.
We compiled reviews from our own website plus user reviews from around the web to determine what Zoho Books customers think about the company. We also compared the most common pricing options for small business owners.
Zoho Books Customer Reviews
Ease of Use: Average
Customer Service: Average
Summary of User Reviews
We scoured hundreds of reviews and found that Zoho Books has a mixture of positive and negative ratings. Here’s what we found:
What Zoho Books does well:
Users were happy with the service’s intuitive interface. According to them, everything was easy to set up and it allowed them to automate certain financial tasks like sending invoices and online banking without the need for an accountant.
What Zoho Books does not do well:
According to users, Zoho Books’ customer service was its biggest drawback. Email support would take a long time to respond and their phone agents are not based in the U.S., which means unnecessary language barriers.
Most Helpful Positive User Review
One user who left a 5-star review on the service made these points about Zoho Books:
- It is great for small businesses who can’t afford the services of an accountant.
- It’s easy to automate tasks like recurring invoices and reporting.
- Dashboard is very intuitive; the most important features can be accessed easily without much need for navigation.
- Banking feature allows you to handle multiple bank accounts at the same time.
Most Helpful Negative User Review
“I’d leave an email or a voice mail message, and it would often take several days before I’d get a call back or an email. Also, they apparently hate using email, and *really* want to reach you by phone. Not only is this inconvenient, it also points out another problem: their support staff is based in India, and the heavily accented English can make verbal communication difficult.
But even overlooking those issues, the main problem is that their tech support has no idea what they’re doing. I would get multiple (different) answers to the same question. Their support staff apparently has little to no ability to do anything “behind the scenes”, they can only do what you can do in your account. They are not fully versed on what their product does.”
— Sadly Unimpressed
Other Zoho Books User Reviews From Around the Web
Here are a few other resources for finding helpful Zoho Books customer reviews. We rated the review sites on a scale from poor to excellent based on how trustworthy and useful the reviews seemed.
*Average rating as of date article was written: Feb. 2, 2017
How We Determined Quality of User Review Websites
- G2 Crowd has several reviews on the service, and each reviewer is asked a set of questions about the product or service to ensure that their reviews are fair and informative.
- PCMag uses contributor reviews instead of customer reviews. The reviews cover the pros and cons of the product fairly, and thoroughly.
- Merchant Maverick offers comprehensive reviews of the product. Aside from the staff review, people can also leave comments about their experience with the product or service below the review.
Zoho Books Pricing
|Price per month||$9||$19||$29|
|Contact Management||50 contacts||500 contacts||Unlimited contacts|
|User Capacity||1 user + 1 accountant||2 users + 1 accountant||Unlimited users|
|Online Banking Tools||yes||yes||yes|
|Automate Recurring Transactions||yes||yes||yes|
|Automated Workflows||5 workflows||10 workflows||10 workflows|
Zoho Books has 3 subscription options, ranging in price from $9-$29 per month. All three plans include basic accounting features like online banking, invoicing, payment processing, and expense tracking. The basic plan is limited to 2 users, one normal user plus one with special user permissions if your company has an accountant. Higher plans allow more users, more automated workflows, and the ability to make sales and purchase orders. It should be noted that none of the plans include payroll integration.
Best Pricing Option for Small Business Owners
Small, single proprietorships and home-based entrepreneurs can probably make do with the Basic plan with its limitation of 2 users. The basic plan contains most of the basic financial tools required by small businesses to function. However, if you have a handful of people who need to work on financial matters, then the Professional plan with its unlimited number of users is the best choice for you.