Zoho is a customer relationship management software that allows small businesses to manage their contacts and automate their email marketing and lead generation tasks.
We complied reviews from our own website plus user reviews from around the web to determine what Zoho customers think about the company. We also compared the most common pricing options for small business owners.
Zoho Customer Reviews
Ease of Use: Good
Customer Service: Good
Summary of User Reviews
We scoured hundreds of reviews and found that Zoho has generally positive ratings. Here’s what we found:
What Zoho does well:
Customers were pleased with Zoho’s ability to integrate with other Zoho programs (i.e. Zoho Books, Zoho Projects and Zoho Mail) as well as with Google Apps. This allowed small businesses to handle customer data more easily.
What Zoho does not do well:
Most users who gave Zoho a negative review were disappointed with Zoho’s customer service. According to several users, Zoho customer service representatives were unable to help them with their problems, as if they were not trained properly.
Most Helpful Positive User Review
“I have to score 5 stars across the board for the mail service as it’s just so complete and easy to use. Protocols available are POP, SMTP and IMAP with SSL or TLS encryption. On top of this, there’s the webmail option and a forwarder to a preexisting address. Setup was simple with several options available to identify the website. I used a CNAME, but you can also use a TXT record or upload a file, like with Google Analytics. After that, two MX records and the job was complete. All throughout the process there were detailed instructions and the settings were tested. The service is extremely feature-rich and to go into detail would require a much longer review, suffice it to say there are facilities for contacts, calendars and many other features.
Currently I have recommended Zoho to 20-30 clients and the service, apart from a rare few hours the other day, has been faultless.”
— Dan Parry
Most Helpful Negative User Review
“Zoho CRM is TERRIBLE. If you are looking for a CRM that will help you grow your business DO NOT USE ZOHO. I have experienced nothing but issues since coming on to my team in March. Emails are not syncing, dates are wrong, reports are messed up, tasks magically update themselves, status’ magically update themselves and the worst part is THE SUPPORT STAFF DOESN’T KNOW HOW TO FIX ANY OF IT. You will sit on the phone with them for hours while they remote into your computer (interrupting your work day) and they still can NEVER fix the problem. I have issues I have been experiencing since March and they are still not fixed. They keep trying the same thing over and over and basically tell you they will contact you to resolve the issue and never do. Most of the time, you figure out how to fix the issue yourself or it just never gets resolved. I highly recommend ANY other CRM system or no CRM system at all is better than ZOHO.”
— Casey Rappa
Other Zoho User Reviews From Around the Web
Here are a few other resources for finding helpful Zoho customer reviews. We rated the review sites on a scale from poor to excellent based on how trustworthy and useful the reviews seemed.
*Average rating as of date article was written: Jan. 17 2017
How We Determined Quality of User Review Websites
- PCMag uses contributor reviews instead of customer reviews. The reviews cover the pros and cons of the product fairly, and thoroughly.
- G2 Crowd has several reviews on the service, and each reviewer is asked a set of questions about the product or service to ensure that their reviews are fair and informative.
- Merchant Maverick offers comprehensive reviews of the product. Aside from the staff review, people can also leave comments about their experience with the product or service below the review.
|Price Per Month||Free for up to 10 users||$12 per user (when paid annually)||$20 per user (when paid annually)|
|Social Media integration||Yes||Yes||Yes|
|Allows Team Collabs||No||Yes||Yes|
|Mass Emails||Unavailable||250 emails per day||500 emails per day|
Zoho has 5 subscription options, ranging in price from $0-$100 per month (when paid annually).
All plans feature basic CRM functions like account management, contact management, and social media integration so your company can interact and answer customer queries sent through social media. The Standard and Professional plans add more sales-oriented features such as the ability to send mass emails for email campaigns.
In the chart above, we compared a few of the most important features among the three plans we feel are most suitable for small business owners.
Best Pricing Option for Small Business Owners
If you are a small business with fewer than 10 employees, than Zoho’s free plan probably has enough features for your business. Zoho’s free features include all the contact management and task automation features that a small business will need like managing customer accounts and resolving client problems. If your business expands to more than 10 employees and/or needs email campaigns, inventory management, or advanced analytics and reporting, you can upgrade to the standard plan at any time.