1&1 is a web hosting provider for small businesses. We compiled 1&1 reviews from around the web to determine what customers think about the company and compared the most common pricing options for small business owners.
For an in-depth comparison of three top hosting sites for small businesses, read our web hosting buyer’s guide.
1&1 Customer Reviews
Summary of 1&1 Customer Reviews
We scoured hundreds of available reviews online and found that 1&1 has generally negative ratings. Here’s what we found:
What 1&1 does well:
Users who recommend 1&1 said that they liked the service’s affordability and reliable website performance.
What 1&1 does not do well:
Users who left negative reviews cited that they experienced poor customer support and billing problems.
Most Helpful Positive Review
A user who left a positive review on the review site, Who Is Hosting This, said that the best advantage of 1&1 is the price as they give the best rates for web hosting. With an affordable starter package, you’ll get all the important features and the control panel is easy and fast. He shared that if a user doesn’t want to invest much in hosting and is just planning to maintain a starter site, then 1&1 is good enough.
Most Helpful Negative Review
A user who left a negative review on Web Hosting Geeks said that he wasn’t happy with the performance of his website hosted with 1&1 and decided to cancel the subscription. However, the company still took payment for the entire year despite the cancellation. He shared that he tried sending emails to resolve the issue, but got no response from 1&1.
1&1 Reviews From Users Around the Web
Here are a few other resources for finding helpful 1&1 reviews from customers. We rated the review sites on a scale from poor to excellent based on how trustworthy and useful the reviews seemed.
|*Average rating as of date article was written: June 29, 2017|
1&1 has three pricing options ranging from $0.99 to $16.99 depending on the plan and duration of contract. The main differences between the plans are the data storage allocation, database allocation, scalable website speed and performance, number of websites and email account allowance.
|Pricing for a 12-month contract|
|1BG SSD Database|
|Number of Websites|
Some of the important features of the Basic package are limited while the two higher priced plans include unlimited databases, number of websites to host and email accounts. The main additions for the Unlimited Pro plan are the security suite and hosting in CDN.
All three plans include 1 free web domain for the first year, SSL certificate and 24/7 phone and email customer support.
Best Pricing For Small Businesses
For businesses that only need to host 1 starter website and are not expecting heavy website traffic, the Basic Plan is a valid option.
However, if the website you’re planning to maintain is not a starter site, you might want to consider a more established and higher rated web hosting site as most reviews about 1&1 are fairly negative.