Continental Message Solution (CMS) Call Center offers call center solutions for businesses of all sizes. Its key features include live answering, hotlines services, appointment scheduling, interactive voice response (IVR), automated telephone surveys, and mass SMS messaging. Ready to get started with CMS Call Center? Visit its website.
Summary of CMS Call Center User Reviews
As of the date this article was written (02/08/19), there are no CMS Call Center user reviews available online. If you are a past or current CMS Call Center customer, leave a review to help other business owners who are deciding whether or not to use the company.
CMS Call Center Pricing
CMS Call Center doesn’t publish its pricing plans online. Fees for similar service providers can range around $20-$50/agent/month, while the more extensive ones cost around $60-$100+/agent/month. Factors that affect pricing include the size of the business, industry, apps and platforms supported, and the types of customer support offered.
Interested users may contact its sales team directly to request for a quotation.
Ready to get started with CMS Call Center? Visit its website.
CMS Call Center Features
Check out the list below of some of CMS Call Center’s features:
- Answering Services (Emergency, Overflow, After-Hours, 24-Hour)
- Virtual Receptionist
- Appointment Scheduling and Reminders
- Employee Call-Off Hotlines
- Order Taking
- Help Desk
- Interactive Voice Response (IVR)
CMS Call Center FAQ
What industries can benefit from CMS Call Center’s services?
CMS Call Center works with the following industries: construction, e-commerce, education, field service, finance, funeral homes, government, healthcare, HVAC, legal, manufacturing, nonprofit, real estate and property management, retail, technology, transportation, travel and hospitality, and utilities and energy.
How do clients receive messages answered by CMS Call Center virtual receptionists?
All messages received by CMS Call Center’s virtual receptionists can be viewed online through the client portal or received via email, text message, or fax.
Here is a list of some of CMS Call Center’s popular integrations: