8×8 offers a flexible, cloud-based VoIP system at an affordable cost to small and startup businesses. Their system features basic and advanced phone features such as call recording, music holds, auto attendant, extension dialing, and directory assistance. We compiled reviews from our own website and from around the web and determined that 8×8 has a mix of positive and negative ratings. We also cover the pricing options available.
Summary of 8×8 User Reviews
What 8×8 does well:
Users who gave 8×8 positive feedback are happy with the service’s cost. According to many of its users, when compared with other VoIP systems, 8×8 has more features for a lower price.
What 8×8 does not do well:
Users who gave 8×8 negative reviews said that the service in general was not reliable. Customers also complained about the poor quality of customer support.
Most Helpful Positive User Review
“We’ve been using 8×8 service for a few years now, and we have very few problems with reliability of service – unless our own on-site internet causes them. The features included in the service help us to be productive and work extremely well for our non-profit organization. The flexibility to add telephones at any time are great as well.”
— Clint Augustyn
Most Helpful Negative User Review
“Signed up for 8X8’s service at the end of the month and was give all kinds of discounts as a promo. Purchased the service and one of their phones and was told I would receive a call from support dept to start my set up in 24-48 hours. The sales rep said she would get started on porting over my existing number. I signed their documents and they charged my card. Everything was great.
5 day pass with no call, not 24-48 hours. 5th business day I get a call to schedule my support set up call for 4 days from that date. 9 days in I speak to the support set up dept and I’m told the porting of my number can start as of now, not 9 days ago when I signed up and that will take another 5-7 business days. After completing the set up call and walk through I’m told I will be receiving a series of 3 emails confirming my porting of the number…”
— Robert Ellwood
8×8 Pricing
8×8 offers three plans best suited for small businesses: X2 ($25/user per month), X5 ($35/user per month), and X8 ($55/user per month). All plans give you unlimited inbound minutes, call management, and auto attendant services. The main differences between plans is the availability of advanced features such as conferencing, call recording, Salesforce analytics, and more.
| X2 Edition | ||
| X5 Edition | ||
| X8 Edition |
8×8 Features
- Phone Number & Virtual Extension
- Unlimited Calling Zone
- Unlimited Internet Fax
- Media Storage
- Mobile & Desktop Apps
- Virtual Office
- Analytics Essentials
- Instant Messaging & Presence
- Voicemail
- HD Voice
- Secure Voice
- Single Sign On
- Audio & Video Conferencing with Meetings
- Call Recording
- Virtual Office Call Quality Reporting & Analytics
- Inbound Contact Center
- Outbound Contact Center
- And More…
Useful 8×8 Resources
Best Small Business VoIP Providers 2017: Nextiva vs RingCentral vs 8×8 – Read our buyer’s guide for a comparison of the top three VoIP solution for small businesses. We compare Nextiva vs RingCentral vs 8×8 to help you determine which VoIP phone will be best suitable for your business.
RingCentral vs 8×8: Who’s the Best VoIP Provider – Check out our comparison of two of the top VoIP phone service providers for small businesses in terms of features, service, and pricing.
VoIP vs Landline: What’s the Best Small Business Phone System – Learn about the advantages and disadvantages of voice-over-IP (VoIP) and traditional landlines. Explore both technologies so you can decide on the best solution for your business.
Best Auto Attendant Phone System for Small Business 2017 – We looked at the most popular phone service options that include an auto attendant and that covered a range of options for small businesses.
Overview of 8×8 Video
This video shows the features of 8×8’s cloud-based phone and collaboration system.
Popular Integrations
When choosing a VoIP phone provider, it’s important that the software integrates with other applications your business is currently using. Here is a list of some of 8×8’s popular integrations.
- Salesforce
- SalesforceIQ
- Zendesk
- Netsuite
- Microsoft Outlook
- Act!
- eAgent
- HubSpot
- Insightly
- REthink
- Infusionsoft
- Oracle
- TargetRecruit
- AdvoLogix
- Dealertrack
- ConnectWise
- Close.io
- SmartOffice
- Bullhorn
- And More…
Top 8×8 Alternatives
Not sure if 8×8 is the right phone system for your small business? Check out our comparison to see how 8×8 fares against two other top providers.
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Sales rep is responsive
From customer support to intervening sales rep to billing support from the products and services themselves, we have received the WORST service from your company. Best part? No one seems to care. Literally everything is awful about their service.
That service/product issues are not a priority no matter how severe. We would have gone with anyone else if I knew then when I know now.
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Nothing
I would highly recommend staying away from 8×8 for VOIP. I had them for three years paying $430 per month for 10 phones. Then one month the bill goes to $785. They won’t give me a credit but tell me on the phone that it will go back down the next month. It doesn’t so I call again. Same thing. No credits but it will go down next month. It didn’t. I cancel. Although originally I signed up for month to month they tell me take when I called to fix the monthly increase that I was moved into an annual. Of course I never got the original price. They made me pay two months to cancel plus are sending me to collection and threatening my credit score for early cancelation fees. DON,T DO IT. 8×8 is the worst!
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Clint Augustyn
We’ve been using 8×8 service for a few years now, and we have very few problems with reliability of service – unless our own on-site internet causes them. The features included in the service help us to be productive and work extremely well for our non-profit organization. The flexibility to add telephones at any time are great as well.
While a relatively small issue, our prefix for most of our direct-dial telephone numbers is not within our service area. This really doesn’t matter because with most people now using whatever number from wherever they are, but the caller ID may reflect a part of the state most people do not know. As we have added lines, the direct dials are within our area, but then they do not match the existing numbers and so require extra thinking. I wish their salespeople were a little more accommodating, so that is one other area where they could improve.
I believe that the only thing I wished I had known is how to set up the maximum features and lines up front, rather than having to wait. The equipment cost was the big drawback for us (the individual phones) and it would have been nice to have someone with expertise to help us design the best solution.
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Vince
Call quality was good when we used them. I feel like the communiation from 8×8 was very timely. We didn’t need customer support very often, but I recall that they were helpful and able to address all of our issues.
I think the administrator interface is a bit clunky. I have used others that are more intuitive and easier to manage.
We have since moved on from 8×8 and I would encourage anyone looking at them for their VoIP service to consider how often they’ll need to access the admin portal for things such as call routing, managing greetings, etc. If you won’t be making many changes, they may be a good fit.
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Robert Ellwood
Signed up for 8X8’s service at the end of the month and was give all kinds of discounts as a promo. Purchased the service and one of their phones and was told I would receive a call from support dept to start my set up in 24-48 hours. The sales rep said she would get started on porting over my existing number. I signed their documents and they charged my card. Everything was great.
5 day pass with no call, not 24-48 hours. 5th business day I get a call to schedule my support set up call for 4 days from that date.
9 days in I speak to the support set up dept and I’m told the porting of my number can start as of now, not 9 days ago when I signed up and that will take another 5-7 business days. After completing the set up call and walk through I’m told I will be receiving a series of 3 emails confirming my porting of the number.
Another 8 business day pass and no emails so I call customer support. Their customer service agents at 8X8 have no idea what department to send you to nor which department they even work in for that matter. Its a complete circus!
Finally get to a tech support agent after 3 separate calls because of being placed on hold and then getting disconnected from them. He tells me he does not even see a porting ticket created and that it has not been done nor started, all this after almost an hour and a half on hold. That’s all I could deal with so I moved on to the cancellation process.
Bottom line. Its been a full month and I have a phone sitting on my desk that’s used as a paper weight. I’ve used my Ooma service through out this complete disaster of a cloud phone service carrier. For any small or mid sized business owner your time is valuable and 8X8 has no regard for it what so ever . They will run you around and around with excuses and reasons as to where the mishap has taken place but none of it being on them of course.
8X8 is completely unprofessional and disorganized and has no regard for your time as a consumer. They have also never heard the term customer service. I was more than patient with the time frames I was given and only to find out nothing was being done. Sale rep didn’t return calls after the sale was made and her voicemail no longer says its even her, always nice to know the direct contact for your business phone carrier may not be with the company next week.
Do yourself a favor and RUN from this company!!! Your business phone service is far too important to be in the hands of this company and their complete inability to perform the services they offer.
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