8×8 is a provider of cloud-based voice-over-internet-protocol (VoIP) business phone systems, as well as video conferencing and contact center solutions. Its features include an auto attendant, call recording, screen sharing, voicemail, analytics, and more. In this article, we cover 8×8 reviews. Ready to get started? Get a free trial.
8×8 pricing for small businesses depends on four packages: 8×8 Express ($12/user/month), X Series X2 ($25/user/month), X Series X4 ($45/user/month), and X Series X6 ($110/user/month). The main differences between the plans include the number of calling zone countries and access to premium features like voicemail transcription and skills-based routing.
Small Business Plans
1 to 99 Users
X Series X2
X Series X4
X Series X6
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8×8 also offers enterprise packages with prices ranging from $25 to $172/user/month for 1-99 users, $23 to $167/user/month for 100-999 users, and $21 to $162/user/month for 1,000+ users.
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Summary of Positive 8×8 Reviews
Users who gave positive 8×8 reviews liked its team collaboration, voicemail, and call recording features. Some find its pricing scheme to be competitive and flexible. Others commended the quality of the calls.
“The pricing of 8×8 is very competitive with other cloud VoIP providers. The voice service itself works great. It has a unified communications app, virtual office, which is cross-platform and works fine.”
Summary of Negative 8×8 Reviews
As of the date that this article was written (October 17, 2019), there are not many recent negative 8×8 reviews online. However, users said that the program can be glitchy. They also reported occasional system crashes, app bugs, and dropped calls. Others were not happy with the quality of its customer support team.
“The 8×8 system is not easy to navigate. You need to jump through hoops to be able to figure out where you need to go. Its support/customer service is terrible. When you call, you will first be placed on a long hold.”
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Check out the list below of some of 8×8’s features:
- Auto attendant
- Call forwarding
- Call queues
- Mobile and desktop apps
- Call recording
- Audio and video meetings with screen sharing
- And more
What industries does 8×8 cater to?
8×8 provides services to a wide range of business industries. Some of the industries that they frequently cover include government, education, insurance, healthcare, legal, retail, recruitment, and transportation.
How does 8×8 secure its customer’s data?
8×8 maintains technical and organizational safeguards to ensure an appropriate level of security and confidentiality for its customers’ personal data. It uses secure sockets layer (SSL) encryption technology for the protection of sensitive information such as payments when in transit.
Here is a list of some of 8×8’s popular integrations:
- Office 365