8×8 offers a flexible, cloud-based VoIP system at an affordable cost to small and startup businesses. Their system features basic and advanced phone features such as call recording, music holds, auto attendant, extension dialing, and directory assistance. We compiled reviews from our own website and from around the web and determined that 8×8 has a mix of positive and negative ratings. We also cover the pricing options available.
Summary of 8×8 User Reviews
What 8×8 does well:
Users who gave 8×8 positive feedback are happy with the service’s cost. According to many of its users, when compared with other VoIP systems, 8×8 has more features for a lower price.
What 8×8 does not do well:
Users who gave 8×8 negative reviews said that the service in general was not reliable. Customers also complained about the poor quality of customer support.
Most Helpful Positive User Review
“We’ve been using 8×8 service for a few years now, and we have very few problems with reliability of service – unless our own on-site internet causes them. The features included in the service help us to be productive and work extremely well for our non-profit organization. The flexibility to add telephones at any time are great as well.”
— Clint Augustyn
Most Helpful Negative User Review
“Signed up for 8X8’s service at the end of the month and was give all kinds of discounts as a promo. Purchased the service and one of their phones and was told I would receive a call from support dept to start my set up in 24-48 hours. The sales rep said she would get started on porting over my existing number. I signed their documents and they charged my card. Everything was great.
5 day pass with no call, not 24-48 hours. 5th business day I get a call to schedule my support set up call for 4 days from that date. 9 days in I speak to the support set up dept and I’m told the porting of my number can start as of now, not 9 days ago when I signed up and that will take another 5-7 business days. After completing the set up call and walk through I’m told I will be receiving a series of 3 emails confirming my porting of the number…”
— Robert Ellwood
8×8 offers three plans best suited for small businesses: X2 ($25/user per month), X5 ($35/user per month), and X8 ($55/user per month). All plans give you unlimited inbound minutes, call management, and auto attendant services. The main differences between plans is the availability of advanced features such as conferencing, call recording, Salesforce analytics, and more.
- Phone Number & Virtual Extension
- Unlimited Calling Zone
- Unlimited Internet Fax
- Media Storage
- Mobile & Desktop Apps
- Virtual Office
- Analytics Essentials
- Instant Messaging & Presence
- HD Voice
- Secure Voice
- Single Sign On
- Audio & Video Conferencing with Meetings
- Call Recording
- Virtual Office Call Quality Reporting & Analytics
- Inbound Contact Center
- Outbound Contact Center
- And More…
Useful 8×8 Resources
Best Small Business VoIP Providers 2017: Nextiva vs RingCentral vs 8×8 – Read our buyer’s guide for a comparison of the top three VoIP solution for small businesses. We compare Nextiva vs RingCentral vs 8×8 to help you determine which VoIP phone will be best suitable for your business.
RingCentral vs 8×8: Who’s the Best VoIP Provider – Check out our comparison of two of the top VoIP phone service providers for small businesses in terms of features, service, and pricing.
VoIP vs Landline: What’s the Best Small Business Phone System – Learn about the advantages and disadvantages of voice-over-IP (VoIP) and traditional landlines. Explore both technologies so you can decide on the best solution for your business.
Best Auto Attendant Phone System for Small Business 2017 – We looked at the most popular phone service options that include an auto attendant and that covered a range of options for small businesses.
Overview of 8×8 Video
This video shows the features of 8×8’s cloud-based phone and collaboration system.
When choosing a VoIP phone provider, it’s important that the software integrates with other applications your business is currently using. Here is a list of some of 8×8’s popular integrations.
- Microsoft Outlook
- And More…