8×8 offers a flexible, cloud-based VoIP system at an affordable cost to small and startup businesses. Their system features basic and advanced phone features such as call recording, music holds, auto attendant, extension dialing, and directory assistance. We compiled reviews from our own website and from around the web and determined that 8×8 has a mix of positive and negative ratings. We also cover the pricing options available.
Summary of 8×8 User Reviews
What 8×8 does well:
Users who gave 8×8 positive feedback are happy with the service’s cost. According to many of its users, when compared with other VoIP systems, 8×8 has more features for a lower price.
What 8×8 does not do well:
Users who gave 8×8 negative reviews said that the service in general was not reliable. Customers also complained about the poor quality of customer support.
Most Helpful Positive User Review
“We’ve been using 8×8 service for a few years now, and we have very few problems with reliability of service – unless our own on-site internet causes them. The features included in the service help us to be productive and work extremely well for our non-profit organization. The flexibility to add telephones at any time are great as well.”
— Clint Augustyn
Most Helpful Negative User Review
“Signed up for 8X8’s service at the end of the month and was give all kinds of discounts as a promo. Purchased the service and one of their phones and was told I would receive a call from support dept to start my set up in 24-48 hours. The sales rep said she would get started on porting over my existing number. I signed their documents and they charged my card. Everything was great.
5 day pass with no call, not 24-48 hours. 5th business day I get a call to schedule my support set up call for 4 days from that date. 9 days in I speak to the support set up dept and I’m told the porting of my number can start as of now, not 9 days ago when I signed up and that will take another 5-7 business days. After completing the set up call and walk through I’m told I will be receiving a series of 3 emails confirming my porting of the number…”
— Robert Ellwood
8×8 Pricing
8×8 offers three plans best suited for small businesses: X2 ($25/user per month), X5 ($35/user per month), and X8 ($55/user per month). All plans give you unlimited inbound minutes, call management, and auto attendant services. The main differences between plans is the availability of advanced features such as conferencing, call recording, Salesforce analytics, and more.
| X2 Edition | ||
| X5 Edition | ||
| X8 Edition |
8×8 Features
- Phone Number & Virtual Extension
- Unlimited Calling Zone
- Unlimited Internet Fax
- Media Storage
- Mobile & Desktop Apps
- Virtual Office
- Analytics Essentials
- Instant Messaging & Presence
- Voicemail
- HD Voice
- Secure Voice
- Single Sign On
- Audio & Video Conferencing with Meetings
- Call Recording
- Virtual Office Call Quality Reporting & Analytics
- Inbound Contact Center
- Outbound Contact Center
- And More…
Useful 8×8 Resources
Best Small Business VoIP Providers 2017: Nextiva vs RingCentral vs 8×8 – Read our buyer’s guide for a comparison of the top three VoIP solution for small businesses. We compare Nextiva vs RingCentral vs 8×8 to help you determine which VoIP phone will be best suitable for your business.
RingCentral vs 8×8: Who’s the Best VoIP Provider – Check out our comparison of two of the top VoIP phone service providers for small businesses in terms of features, service, and pricing.
VoIP vs Landline: What’s the Best Small Business Phone System – Learn about the advantages and disadvantages of voice-over-IP (VoIP) and traditional landlines. Explore both technologies so you can decide on the best solution for your business.
Best Auto Attendant Phone System for Small Business 2017 – We looked at the most popular phone service options that include an auto attendant and that covered a range of options for small businesses.
Overview of 8×8 Video
This video shows the features of 8×8’s cloud-based phone and collaboration system.
Popular Integrations
When choosing a VoIP phone provider, it’s important that the software integrates with other applications your business is currently using. Here is a list of some of 8×8’s popular integrations.
- Salesforce
- SalesforceIQ
- Zendesk
- Netsuite
- Microsoft Outlook
- Act!
- eAgent
- HubSpot
- Insightly
- REthink
- Infusionsoft
- Oracle
- TargetRecruit
- AdvoLogix
- Dealertrack
- ConnectWise
- Close.io
- SmartOffice
- Bullhorn
- And More…
Top 8×8 Alternatives
Not sure if 8×8 is the right phone system for your small business? Check out our comparison to see how 8×8 fares against two other top providers.
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Lacie Greenig
Nothing
My colleague and I enrolled in services from 8×8 back in 2017. We only used the services for maybe four months at the most, as we dismantled the business in pursuit of other ventures. I have called in on several occasions to see what was needed in order to cancel the contract, i.e what the cancellation costs were, if a notice was required, etc. We were unable to pay the full balance at the current time so I called back in a while later to finish the cancellation process. During which time I was told by a representative named Paige that the cancellation cost was going to be around $3000-$3500 give or take. I was told by her that the 30 day notice was completed for our cancellation and that all I needed to do was call back in when I was ready to pay the balance. Today I called back in and I am being told by a representative that the balance is not $3500~ but closer to $7500 instead. That is an INSANE difference in cost. How is that mistake even made? I asked to be transferred to a supervisor to resolve the issue and see if there was a way to negotiate and lower the cost as it was THEIR representatives mistake and I shouldn’t have to suffer the consequences from the incompetence and lack of proper training on their behalf. Upon speaking with the “supervisor,” they were completely unwilling, unhelpful, and instead of taking responsibility for their mistake and working to resolve the issue, they blatantly stated “sorry, not sorry” and refused to honor the original amount that I was quoted. Not only did they refuse to honor the amount I was originally quoted by Paige, but they refused to budge entirely. I have worked in several customer service positions before. I know that the rules can be bent in order to assist a customer, especially if the mistake was due to a poorly trained representative. I understand that they have to abide by their policies, but a difference of $4,000+???? Absolutely unacceptable. There is no reason why the math should be that inaccurate.
Their inability to resolve customer concerns, their poor service quality, and their excessive termination fees.
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Kelly Reardon Little, PHR, SHRM-CP
Sales rep is responsive
From customer support to intervening sales rep to billing support from the products and services themselves, we have received the WORST service from your company. Best part? No one seems to care. Literally everything is awful about their service.
That service/product issues are not a priority no matter how severe. We would have gone with anyone else if I knew then when I know now.
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Howard Burkholz
Nothing
I would highly recommend staying away from 8×8 for VOIP. I had them for three years paying $430 per month for 10 phones. Then one month the bill goes to $785. They won’t give me a credit but tell me on the phone that it will go back down the next month. It doesn’t so I call again. Same thing. No credits but it will go down next month. It didn’t. I cancel. Although originally I signed up for month to month they tell me take when I called to fix the monthly increase that I was moved into an annual. Of course I never got the original price. They made me pay two months to cancel plus are sending me to collection and threatening my credit score for early cancelation fees. DON,T DO IT. 8×8 is the worst!
Don’t do it. See this same post on LinkedIn, Titter, Google+, Facebook.
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Clint Augustyn
We’ve been using 8×8 service for a few years now, and we have very few problems with reliability of service – unless our own on-site internet causes them. The features included in the service help us to be productive and work extremely well for our non-profit organization. The flexibility to add telephones at any time are great as well.
While a relatively small issue, our prefix for most of our direct-dial telephone numbers is not within our service area. This really doesn’t matter because with most people now using whatever number from wherever they are, but the caller ID may reflect a part of the state most people do not know. As we have added lines, the direct dials are within our area, but then they do not match the existing numbers and so require extra thinking. I wish their salespeople were a little more accommodating, so that is one other area where they could improve.
I believe that the only thing I wished I had known is how to set up the maximum features and lines up front, rather than having to wait. The equipment cost was the big drawback for us (the individual phones) and it would have been nice to have someone with expertise to help us design the best solution.
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Vince
Call quality was good when we used them. I feel like the communiation from 8×8 was very timely. We didn’t need customer support very often, but I recall that they were helpful and able to address all of our issues.
I think the administrator interface is a bit clunky. I have used others that are more intuitive and easier to manage.
We have since moved on from 8×8 and I would encourage anyone looking at them for their VoIP service to consider how often they’ll need to access the admin portal for things such as call routing, managing greetings, etc. If you won’t be making many changes, they may be a good fit.
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