8×8 offers a flexible VoIP system to small and startup businesses. It offers basic and advanced phone features such as call recording, music holds, auto attendant, extension dialing, directory assistance, and more. We compiled 8×8 user reviews from our website and around the web and determined that it has generally negative ratings. We also shared its available pricing options.
Summary of 8×8 User Reviews
What 8×8 Does Well
Users who gave 8×8 a positive review said that its affordable pricing is ideal for small businesses. They also noted that the system works well even for multiple extensions.
What 8×8 Does Not Do Well
Users who gave 8×8 a negative review complained about regular system disruptions. A lot of users also said that the company’s customer support is unreliable.
Most Helpful Positive User Review
A user who left a positive review of 8×8 on VoIP Review said that it provides great call quality to all their 12 extensions. He mentioned that the voice quality is good and that their switch from their old provider was smooth. He also commended the software for its very economical pricing.
Most Helpful Negative User Review
“We spent 9 months with 8×8 and had a horrible experience all around. We had continuous issues with the VoIP system. We experienced dropped calls, calls we couldn’t answer, and numerous other issues. We worked with the tech support team for over 3 months. Our clients were getting dropped off from important meetings and they started questioning our level of service due to our tools. 8×8 finally agreed to cancel our account — but it took all of our prepaid services with no refund in lieu of a cancellation fee.”
— Stephanie
8×8 Pricing
8×8 offers three plans best suited for small businesses: X2 ($25/user/month), X5 ($35/user/month), and X8 ($55/user/month). All plans give you unlimited inbound minutes, call management, and auto attendant services. The main differences between plans is the availability of advanced features such as conferencing, call recording, and Salesforce analytics.
| X2 Edition | ||
| X5 Edition | ||
| X8 Edition |
8×8 Features
Check out the list below of some of 8×8’s features:
- Phone Number & Virtual Extension
- Unlimited Calling Zone
- Unlimited Internet Fax
- Virtual Office
- Analytics Essentials
- Voicemail
- Secure Voice
- Audio and Video Conferencing
- Call Recording
Helpful VoIP Software Resources
Small Business VoIP Service: Who Is The Best? — Choosing a telephone provider affects your day-to-day operations and ongoing costs, but we’ve done most of the research for you to help you navigate through the range of providers and make an informed decision. Read this article for a comparison of the six best options for VoIP software.
Things to Consider When Setting up VoIP Phone Service — Check out this article where we looked into how you can choose which VoIP option can help you provide better service to your more valuable customers and expand the ability of your employees to respond to phone calls outside of the office.
VoIP Speed Test — How Many Phones Can Your Bandwidth Support? — When using a VoIP phone service, the quality of your calls and how many lines you can support will largely depend on the bandwidth of your internet connection. Use our VoIP speed test to measure your bandwidth and learn what it means for your business’ ability to effectively support a VoIP phone service.
8×8 FAQ
Does 8×8 offer a free trial?
There was no mention of a free trial or demo on 8×8’s website. Interested users need to contact the sales team to know more about the product.
What industries can benefit from 8×8’s services?
8×8 is best suited for government, education, insurance, healthcare, legal, retail, and manufacturing sectors/industries.
8×8 Overview Video
The video provides an overview of some of 8×8’s key features.
Popular Integrations
When choosing a VoIP software, it’s important that the system integrates with other applications your business is currently using. Here is a list of some of 8×8’s popular integrations:
Top 8×8 Alternatives
Not sure if 8×8 is the right fit for you? Read our reviews of all top VoIP software or check out one of these three 8×8 alternatives.
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Stephanie Hagan
Verified Review
This reviewer provided a screenshot to verify they are an active user of the product.
Review SourceOrganic
Not much. If you’re a VOIP company and you can’t provide reliable VOIP service – that is an issue. All 6 of our lines were in different locations, different operating systems, different phone providers, etc. and every one of my employees had issues.
VOIP and web meeting services. We spent 9 months with the 8×8 product and had a horrible experience all around. The VOIP system we continually had issues with. We are remote workers and work from clients, etc. Their recommendation was to configure each router we connected to or to connect to our phone Wifi in order to work through this. We had dropped calls, calls we couldn’t answer and numerous other issues. We worked with tech support for over 3 months. The web meetings – our clients continuously dropped off of (during important meetings) and they wanted us to have our clients do the same thing to login. Our clients started to question our level of service due to their tools. They finally agreed to cancel our account. BUT, took all of our prepaid services with no refund in lieu of a cancellation fee. So essentially, they got all our money and “allowed” us to cancel early. Beware – switched to RingCentral and have had no issues. Do your research before choosing them. If you have time for dropped calls, unreliable meetings and hours with tech support, they will be a great solution for you. If not – better look elsewhere.
How unreliable their software was and that I’d have a nightmare getting tech support or support from our sales rep.
Verified Review
This reviewer provided a screenshot to verify they are an active user of the product.
Review SourceOrganic
Jake Ruddy
Review SourceOrganic
The only positive thing I have to say is their pricing is cheap. But you get what you pay for so keep that in mind.
What does the company not do well? Literally everything. Customer service is a joke- our average case resolution time is 64 days. That’s if you can even get in touch with support, as their support portal is down multiple times a week. Once you do finally get to talk to someone, they will be argumentative and unhelpful and rude. They will frequently close cases with no actual resolution, or they’ll just chalk everything up to “it’s a known issue”.
You can’t have your entire app not work and call it a known issue.
How atrocious their customer support is. Hands down the worst I’ve ever had to work with.
Review SourceOrganic
Lacie Greenig
Review SourceOrganic
Nothing
My colleague and I enrolled in services from 8×8 back in 2017. We only used the services for maybe four months at the most, as we dismantled the business in pursuit of other ventures. I have called in on several occasions to see what was needed in order to cancel the contract, i.e what the cancellation costs were, if a notice was required, etc. We were unable to pay the full balance at the current time so I called back in a while later to finish the cancellation process. During which time I was told by a representative named Paige that the cancellation cost was going to be around $3000-$3500 give or take. I was told by her that the 30 day notice was completed for our cancellation and that all I needed to do was call back in when I was ready to pay the balance. Today I called back in and I am being told by a representative that the balance is not $3500~ but closer to $7500 instead. That is an INSANE difference in cost. How is that mistake even made? I asked to be transferred to a supervisor to resolve the issue and see if there was a way to negotiate and lower the cost as it was THEIR representatives mistake and I shouldn’t have to suffer the consequences from the incompetence and lack of proper training on their behalf. Upon speaking with the “supervisor,” they were completely unwilling, unhelpful, and instead of taking responsibility for their mistake and working to resolve the issue, they blatantly stated “sorry, not sorry” and refused to honor the original amount that I was quoted. Not only did they refuse to honor the amount I was originally quoted by Paige, but they refused to budge entirely. I have worked in several customer service positions before. I know that the rules can be bent in order to assist a customer, especially if the mistake was due to a poorly trained representative. I understand that they have to abide by their policies, but a difference of $4,000+???? Absolutely unacceptable. There is no reason why the math should be that inaccurate.
Their inability to resolve customer concerns, their poor service quality, and their excessive termination fees.
Review SourceOrganic
Kelly Reardon Little, PHR, SHRM-CP
Verified Review
This reviewer provided a screenshot to verify they are an active user of the product.
Review SourceOrganic
Sales rep is responsive
From customer support to intervening sales rep to billing support from the products and services themselves, we have received the WORST service from your company. Best part? No one seems to care. Literally everything is awful about their service.
That service/product issues are not a priority no matter how severe. We would have gone with anyone else if I knew then when I know now.
Verified Review
This reviewer provided a screenshot to verify they are an active user of the product.
Review SourceOrganic
Howard Burkholz
Review SourceOrganic
Nothing
I would highly recommend staying away from 8×8 for VOIP. I had them for three years paying $430 per month for 10 phones. Then one month the bill goes to $785. They won’t give me a credit but tell me on the phone that it will go back down the next month. It doesn’t so I call again. Same thing. No credits but it will go down next month. It didn’t. I cancel. Although originally I signed up for month to month they tell me take when I called to fix the monthly increase that I was moved into an annual. Of course I never got the original price. They made me pay two months to cancel plus are sending me to collection and threatening my credit score for early cancelation fees. DON,T DO IT. 8×8 is the worst!
Don’t do it. See this same post on LinkedIn, Titter, Google+, Facebook.
Review SourceOrganic