8×8 offers a flexible VoIP system to small and startup businesses. It offers basic and advanced phone features such as call recording, music holds, auto attendant, extension dialing, directory assistance, and more. We compiled 8×8 user reviews from our website and around the web and determined that it has generally negative ratings. We also shared its available pricing options.
Summary of 8×8 User Reviews
What 8×8 Does Well
Users who gave 8×8 a positive review said that its affordable pricing is ideal for small businesses. They also noted that the system works well even for multiple extensions.
What 8×8 Does Not Do Well
Users who gave 8×8 a negative review complained about regular system disruptions. A lot of users also said that the company’s customer support is unreliable.
Most Helpful Positive User Review
A user who left a positive review of 8×8 on VoIP Review said that it provides great call quality to all their 12 extensions. He mentioned that the voice quality is good and that their switch from their old provider was smooth. He also commended the software for its very economical pricing.
Most Helpful Negative User Review
“We spent 9 months with 8×8 and had a horrible experience all around. We had continuous issues with the VoIP system. We experienced dropped calls, calls we couldn’t answer, and numerous other issues. We worked with the tech support team for over 3 months. Our clients were getting dropped off from important meetings and they started questioning our level of service due to our tools. 8×8 finally agreed to cancel our account — but it took all of our prepaid services with no refund in lieu of a cancellation fee.”
8×8 offers three plans best suited for small businesses: X2 ($25/user/month), X5 ($35/user/month), and X8 ($55/user/month). All plans give you unlimited inbound minutes, call management, and auto attendant services. The main differences between plans is the availability of advanced features such as conferencing, call recording, and Salesforce analytics.
Check out the list below of some of 8×8’s features:
- Phone Number & Virtual Extension
- Unlimited Calling Zone
- Unlimited Internet Fax
- Virtual Office
- Analytics Essentials
- Secure Voice
- Audio and Video Conferencing
- Call Recording
Helpful VoIP Software Resources
Small Business VoIP Service: Who Is The Best? — Choosing a telephone provider affects your day-to-day operations and ongoing costs, but we’ve done most of the research for you to help you navigate through the range of providers and make an informed decision. Read this article for a comparison of the six best options for VoIP software.
Things to Consider When Setting up VoIP Phone Service — Check out this article where we looked into how you can choose which VoIP option can help you provide better service to your more valuable customers and expand the ability of your employees to respond to phone calls outside of the office.
VoIP Speed Test — How Many Phones Can Your Bandwidth Support? — When using a VoIP phone service, the quality of your calls and how many lines you can support will largely depend on the bandwidth of your internet connection. Use our VoIP speed test to measure your bandwidth and learn what it means for your business’ ability to effectively support a VoIP phone service.
Does 8×8 offer a free trial?
There was no mention of a free trial or demo on 8×8’s website. Interested users need to contact the sales team to know more about the product.
What industries can benefit from 8×8’s services?
8×8 is best suited for government, education, insurance, healthcare, legal, retail, and manufacturing sectors/industries.
8×8 Overview Video
The video provides an overview of some of 8×8’s key features.
When choosing a VoIP software, it’s important that the system integrates with other applications your business is currently using. Here is a list of some of 8×8’s popular integrations: