9Lenses is a cloud-based survey software that enables companies to collect information through digital interviews and assessments. The software distributes interviews across various geographies and analyzes the data to help firms understand market needs and solve identified problems. We compiled 9Lenses user reviews from around the web and determined that it has generally positive ratings.
Summary of 9Lenses User Reviews
What 9Lenses Does Well
Users who gave 9Lenses a positive review cited that they like that the software helps them launch surveys across different locations without the need for expensive integrations. Some also applaud its stellar customer service and training procedures.
What 9Lenses Does Not Do Well
Users who gave 9Lenses a negative review said that they found the compiled survey results to be lacking in detail, particularly in terms of email delivery and click through rates. Some also mentioned that they experienced a little difficulty getting used to the platform at first, but this was an issue they overcame quickly.
Most Helpful Positive User Review
One user who gave 9Lenses a positive review on GetApp said that he found the software to be a very effective tool for market research and stakeholder management. He added that its reporting tools helped the experienced researchers in his company train their junior team members. He also mentioned that 9Lenses has an extraordinary customer support staff who can efficiently answer queries from both research pros and novices.
Most Helpful Negative User Review
One user who left a review of 9Lenses on Capterra said that he found the reports on email delivery, click through rates, and open rates to be insufficient. He also mentioned that his team had trouble learning the tool at first, but he noted that it was a minor issue and that the software has since been updated to make usage much easier.
9Lenses does not publish its pricing on its website, but apps similar to it range from $17 to $120 per month, depending on the features included.
Check out the list below of some of 9Lenses’ features:
- Data Collection
- Data Analysis
- Permission Management
- Collaboration Tools
- Engagement Analytics
- Content Hierarchy Management System
Helpful Survey Software Resources
How to Conduct an Employee Engagement Survey With Free Template – Check out this article where we explain how you can do an employee engagement survey within your company from start to finish (and what to do with the results).
How to Get Reviews on Amazon the Right Way – Customer feedback is important to improve your business operations — especially when you’re selling on Amazon. Read on to get ideas on how you can get reviews faster and maximize the positive reviews that drive product sales.
Small Business Software Survey: Key Findings About Small Businesses – Not sure about the type of software you need for your business? Check out this article for some insights on the types of software widely used by small businesses, the types used least often, and the most popular brands.
Does 9Lenses offer a free demo of its services?
Yes. Demos are customized according to your position in the company and how many employees you have. Please contact their customer support team for more details.
What are the key services of 9Lenses?
9Lenses has three main services: Digitizing the Assessment Workflow, Developing or Improving Assessments, and Assessment Administration and Management. These services are supported by a global technical support team that offers assistance to clients anywhere in the world.
Which web browsers and environments are supported by 9Lenses?
As per the latest version released in March 2018, 9Lenses is compatible with the following browsers and environments:
- Internet Explorer 9, 10, and 11
- Google Chrome
- Microsoft Edge
9Lenses Overview Video
This video provides an overall background on what 9Lenses can do to help businesses understand market behavior to provide better services to their customers and increase their sales.