Abby Connect is a virtual receptionist and telephone answering service provider for all types of businesses. Its features include guaranteed live answering, unlimited users, a receptionist team, and more. In this review, we covered user reviews and pricing. Ready to try Abby Connect? Get a free trial.
What Abby Connect Does Well
Users who gave Abby Connect a positive review said that the receptionists handle the calls in a very professional and polite manner. Some of them also commended the responsive customer support team.
A user who gave Abby Connect a positive review on Consumer Affairs said that the company’s personalized approach to answering calls is proven to be effective. He also shared that the daily activity reports are helpful in monitoring the calls and making sure that all current and potential clients are well taken care of.
What Abby Connect Does Not Do Well
As of the date this article was written (10/08/2018), there are very few negative Abby Connect reviews online. However, one user complained about unanswered calls and unrecorded messages. It is notable, however, that most users are happy with the software in general.
Abby Connect Pricing
Abby Connect has three pricing options ranging from $279 to $1,089 per month. The main difference between the plans is the number of call minute allotments per month. Each of the plans has all of the features of Abby Connect, including the basic phone answering services and virtual receptionist features.
|Abby 100 min|
|Abby 200 min|
|Abby 500 min|
Ready to try out Abby Connect? Get a free trial.
Top Pick from Fit Small Business
Best Answering Service – Ruby Receptionists vs. VoiceNation vs. MAP Communications In this guide, we identified the key features of several popular answering service providers. Read on for our comparison and review of the available services, as well as our top recommendations.
Abby Connect Features
Check out the list below of some of Abby Connect’s features:
- Guaranteed Live Answering
- Live Call Assignment
- Flexible Call Handling
- Dedicated Account Manager
- Dedicated Receptionist Team
- Bilingual US-Based Receptionists
- Voicemail to Email
- Unlimited Voicemail Boxes and Minutes
- Unlimited Users
- Custom Transfer Tunes
- Extended Hours Upon Request
- Customized Client Intake Forms
Abby Connect FAQ
How does the Live Answering feature work?
During a user’s chosen service hours, Abby Connect’s virtual receptionists will personally answer the calls and accommodate customer queries on behalf of the client’s company. These receptionists will act as a part of the user’s company to help them exude an impression of professionalism among callers and potential customers.
How can Abby Connect users monitor their call usage?
Abby Connect provides a portal for clients that contains all of the information they need about their service usage. Users can also contact their dedicated account manager for other concerns.