Actionstep is a cloud-based legal practice management software for both front and back office needs. It offers solutions for end-to-end matter management, integrated time billing and accounting, and workflow automation. We compiled Actionstep reviews from around the web and found that Actionstep has mostly positive ratings. We also compared the most popular pricing options for small business owners.
Actionstep Customer Reviews
Summary of Actionstep Reviews
What Actionstep does well:
Users who gave Actionstep a positive review like that it’s customizable and robust.
What Actionstep does not do well:
There weren’t a lot of negative Actionstep reviews, but some users said that it has a steep learning curve. They mentioned that users need to take a lot of time to learn it before being able to use it easily.
Most Helpful Positive User Review
A positive reviewer from the site Software Advice said that he enjoys how highly customizable Actionstep is. He shared that he’s constantly pleasantly surprised to find new features that make his life easier. He also said that some may say there needs to be a third party firm to help get a user off the ground and running, but he was able to set up the entire system for his team by just reading the user guide and talking to customer support.
Most Helpful Negative User Review
A reviewer from Software Advice said that Actionstep has a pretty steep learning curve and that the user guides aren’t always that helpful. He mentioned that he sometimes finds himself spending 20 minutes trying to figure out a very simple thing — like how to reopen a matter that he accidentally closed. He said that if you’re not very computer savvy, you will probably need some training on this.
Other Actionstep Reviews From Users Around the Web
Here are a few other resources for finding helpful Actionstep reviews from customers. We rated the review sites on a scale from poor to excellent based on how trustworthy and useful the reviews seemed.
Number of Reviews
Quality of Reviews
4.5 out of 5
3.3 out of 5
8.7 out of 10
*Average rating as of date article was written: Nov 13, 2017
Actionstep costs $60 per user per month, with no long term contracts required. They offer a 14-day free trial for anyone who wants to get a better idea of all their features. Users can cancel their subscription any time.
As part of the subscription, each user will get 2GB worth of storage to begin with for one year. The amount of free storage increases every year — 4GB on year 2, 6GB on year 3, and so on. But if there’s need for more storage, an additional 10GB per user costs $1 per month.
The software has the following features, tools, and functionalities:
- Calendar Sync
- Client Portal
- Document Assembly
- Document Storage
- General Ledger
- Time Recording
- Data Security
User guides and FAQ are available for self help purposes, and customer support can be contacted via phone, email, or tickets.