ADP TotalSource is a cloud-based HR solution that provides professional employer organization (PEO) services. It offers tools that assist businesses in managing talent, benefits, payroll, and compliance. We compiled available reviews from around the web and found that ADP TotalSource has mostly positive ratings. We also compared the most popular pricing options for small business owners.
ADP TotalSource Customer Reviews
Ease of Use: Good
Customer Service: Fair
Summary of ADP TotalSource Reviews
What ADP TotalSource does well:
Users who gave ADP TotalSource a positive review are mostly long term users who are still satisfied with the service they’re getting. They said their employees can access all the information they need from anywhere, and customer service representatives are always helpful.
What ADP TotalSource does not do well:
There aren’t many negative reviews on ADP TotalSource, but there are some who weren’t satisfied with their customer service (although there are also a lot of users who praised the customer support team).
Most Helpful Positive User Review
A reviewer from Software Advice said that he has been 100% satisfied with his business’ relationship with ADP TotalSource for over 10 years. He says the representatives are extremely professional, and the software is very easy to work with. He highly recommends it.
Most Helpful Negative User Review
A reviewer from Consumer Affairs said that for most questions, he usually gets a quick and understandable response from customer support. However, there are a few instances where he’s gotten no response even after months of repeatedly sending emails about his concern. He says it’s very frustrating.
Other ADP TotalSource Reviews From Users Around the Web
Here are a few other resources for finding helpful ADP TotalSource reviews from customers. We rated the review sites on a scale from poor to excellent based on how trustworthy and useful the reviews seemed.
*Average rating as of date article was written: Oct 9, 2017
ADP TotalSource Pricing
ADP TotalSource pricing isn’t readily available on the website. Based on available reviews, there are a handful of customers who think the software’s pricing is a bit steep. But in general, there aren’t many complaints about the cost. A third party site specified ADP TotalSource’s three pricing models — Perpetual License, Subscription, and Commercial Open Source.
Their HR services include:
- Strategic talent hiring
- Performance assessment
- Fortune 500-caliber benefits
- Expert guidance
- Identify compliance blind spots
- Data driving strategies
- Hands-on payroll and benefit administration
Besides the licensing/subscription/one-time fees attached to the pricing models, there are additional costs that correspond to the following:
- Data Migration
- Training Cost